The Business of Dentistry Podcast

Pat and Clare explain the latest updates from the CQC, offering guidance on what you should be doing in your practice in light of these updates and share their top tips for a successful inspection.

What you’ll hear:

• The Importance of the KLOEs.
• The most frequent areas of non-compliance.
• Eight things you must do to ensure you are ready for an inspection.

Who should listen:

• Practice Managers and owners
• Those responsible for CQC regulation
• All practice team members

In a follow up to his podcast on leadership, Chris talks about the characteristics of a great manager and shares his top tips for ensuring that you and your systems are the best they can be.

What you’ll hear:

• The key differences between management and leadership
• The five systems that exist within a successful dental practice
• The benefits of creating and individualising your own systems.

Who should listen:

• Practice owners 
• Practice managers
• Members of the front desk team

Chris Barrow explains the differences between leadership and management and talks about the four key characteristics of a good leader.

What you’ll hear:

• How having a clear and well thought through vision is vital to being a good leader
• The benefits of sharing this vision with the team
• The role your behaviour plays in the way your team respond to you.

Who should listen:

• Those who want to display good leadership
• Team leaders
• Anyone who works closely with others.

Feel like there aren’t enough hours in the day and your to do list is ever growing?  Ashley Latter shares his advice for mastering the art of delegation to give you back more hours in the day.  

What you will hear:

• The advantages of delegating.
• The reasons why we don’t delegate as much as we should do.
• Simple but effective techniques that must be applied to ensure delegation works.

Who should listen:

• Team managers and leaders looking for more hours in the day
• Those who want to learn to delegate effectively
• Anyone who feels like they don’t have enough hands to do all the work!

What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains….

What you’ll hear:

• How your team are your brand as far as the customer is concerned.
• The dangers of not listening to and understanding your patients’ needs.
• The extended impact one instance of poor customer service can have.

Who should listen:

• Practice owners and Mangers.
• Team leaders.
• Anyone responsible for staff training.

Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place right from the start is vital and can save headaches, heartache and cost in the long run.

What you will hear today:

• Details of legal agreements you should implement to prevent disputes with business partners or employees.
• Steps you should take to protect the goodwill of your practice.
• Advice to ensure the continued smooth running of your practice in the event or your death or serious illness.

Who should listen:

• Dentists considering buying a practice.
• Dentists working within a family owned practice.
• Anyone in a business partnership.

Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they need to know with regards to the advantages to the business, the team and the patients, and how it fits into your vision for the practice as a whole.

What you'll hear today:

• Important things to consider when you’re selling a plan
• The most common mistakes that teams make when they present the plan
• Tips for ensuring that patients remain on a plan
• The long term benefits to a practice from having a plan in place

In this episode of bodcast Nicki Rowland looks at why leadership in your dental practice is more important than ever. As the CQC will be focusing heavily on the Well-led KLOE in 2018, the requirement to demonstrate great leadership is in the spotlight. Nicki offers advice about the best way to approach being a good leader to benefit your practice and how you can evidence this in an inspection.

What you will hear today:

• Why leadership is currently under the CQC spotlight
• What good leadership looks like and how to achieve it
• How leadership is key to the success of your practice
• Details of the evidence the CQC wants to see to demonstrate good leadership in your practice

Carol draws on more than 10 years of experience as a dental consultant to share her top tips for preparing your dental practice if you are planning to grow. She talks about all the things to consider before you go for growth, the importance of having a clear plan and reasons why involving the team can be instrumental to your success.

What you will hear today:

• How to ensure you have a solid business foundation to build upon
• The importance of having a strong vision for the future
• How and why you should involve the practice team
• Simple ways to keep a plan on track as it progresses

Business Coach Chris Barrow explains how you can encourage your existing patients to be advocates for your practice on social media, and how this can provide a cost effective alternative to paid digital advertising.

What you’ll hear:

• The types of posts that work best on social media
• The difference between advertising and marketing
• Who to enrol in digital advocacy, when to involve them and how ‘MRCREST’ can help
• How to choose the members of your team who will champion this.

Who should listen:

• Practice managers who would like to get more from social media
• Anyone spending on digital advertising campaigns
• Team members who are responsible for managing social media pages