October 14, 2019
Header: Expert advice from Lesley Morgan-Barlow
Title: How to handle complaints in your practice
Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long term.
What you’ll hear:
- The benefit of changing the way we think about complaints
- Identifying different types of complaints and complainers and how to deal with them
- How to use a complaint to build patient loyalty.
Who should listen:
- Practice managers and owners
- All team members who interact with patients
- Reception teams.
September 30, 2019
Marcos White explains how he increased his revenue by over a third by committing to digital intraoral scanning. He also shares the other positive impacts it has had on both his team and patients.
What you’ll hear:
How embracing digital dentistry has:
- Helped create a better consultation process: patients see their problems on screen
- Lead to a greater acceptance of care and more comprehensive treatment plans
- Upskilled the team: pre-clinical consultants.
September 24, 2019
Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest Dentistry Confidence Monitor survey. He explains what the survey asked and looks at the themes revealed in the answers. Nigel refers directly to the results, you can access them here
What you’ll hear:
- An overview of the results
- Nigel’s reflections on the current feeling within the profession
- What the results could mean for the future of the profession
Who should listen:
- All dental professionals working in NHS dentistry or private practice
September 9, 2019
Mark Topley unpacks the subject of CSR in a straightforward, engaging way that will leave you feeling inspired and knowing what you can - and should - do to make your CSR better. He also explains the new CSR certification for dental practices, detailing what it involves and the benefits it brings.
What you’ll hear:
- How growing numbers of patients now expect practices to ‘do good’ as part of running the business
- What practice owners should be doing for CSR, how much is enough, how to make it manageable
- The benefits of Dental Practice CSR Certification.
Who should listen:
- Principals who know CSR is important, but want the thinking off their desk, and a straightforward way to help their teams to make it happen
- Practice Managers who don’t want to become experts, but are looking for a quick, simple and effective way to implement great CSR and motivate their teams.
- Team members looking for evidence and help in persuading their managers to take CSR seriously.
September 2, 2019
The success of any dental practice relies on the three concepts of attraction, conversion and retention of patients. If you can master all three and apply them to facial aesthetics, you’ll be able to turbo-boost your profits.
What you’ll hear:
- Why dentists should offer facial aesthetics
- The main obstacles preventing dentists succeeding in facial aesthetics
- How to attract the right kind of patients for facial aesthetics.
Who should listen:
- Dentists thinking about starting facial aesthetics
- Dentists struggling to implement their clinical training
- Dentists wanting to take facial aesthetics to the next level.
August 26, 2019
Sarah Jarvis talks to Donna Hall about what dentists should consider when they want to grow their practice to maximise its value. In particular she focusses on the patient experience, and utilising technology.
What you’ll hear:
- How to work out what direction to take your practice in
- Steps for running a successful business
- What do patients look for in a practice.
Who should listen:
- Anyone who has recently bought a dental practice
- Anyone looking at building a mini corporate
- Existing dental practice owners looking to increase the profitability of their practice.
August 12, 2019
HR and employment specialist, Sarah Buxton explains how creating a good working culture in your practice benefits both the practice and the team. She talks about what constitutes a good culture and the ways in which you can build one.
What you’ll hear:
- What is a good working culture?
- Why is it so important?
- What are the consequences for staff if they don’t fit in?
Who should listen:
- Practice owners who want to reduce staff turnover
- Team managers who want to create a good working environment
- Anyone working within a dental team.
August 5, 2019
Edd Jones explains why paying attention to the financial performance of a dental practice is fundamental in planning for future success and how it enables practice owners to maximise profitability and the value of their business.
What you’ll hear:
- The importance of taking ownership of the financial performance of your practice
- What the key areas that go into this ethos are
- Who should take ownership of these processes.
Who should listen:
- Practice owners
- Principals
- Dental practice managers.
July 29, 2019
Eddie Crouch talks to Nigel Jones about the future of dentistry in light of the number of young dentists who are moving away from the traditional ‘full time’ career in dentistry, Often choosing to work part-time or explore multiple careers instead.
What you’ll hear:
- Why young dentists are choosing to mix careers or work in dentistry part-time
- The impact on the profession and the patients
- What a career in dentistry will look like in the future.
Who should listen:
- Young dentists
- Practice owners looking for associates or considering selling their practice
- Anyone with an interest in the future of the dental profession.
July 15, 2019
It seems that there is never a year in which we don’t observe change in the business of dentistry and 2019 has been no exception to this rule.
Chris Barrow shares with us his observations as he travels constantly both home and abroad and will highlight what he sees as the biggest changes to look out for in the next three years.
What you’ll hear:
- The changing pattern – independents and corporates – will there be room for all?
- The changing people – patients, team members and clinicians – who will they be?
- The changing products – what type of dentistry will patients want?
Who should listen:
- All practice owners and managers
- Anyone who is currently working within dentistry
- Anyone considering a career in dentistry.
