Bodcast by Practice Plan
Handling complaints in practice

Handling complaints in practice

January 14, 2019

Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do receive to improve your practice procedures.

What you’ll hear: 
  • The role of the team in spotting and handling complaints
  • The importance of listening to and reacting to each complaint individually
  • How you can learn from a complaint
  • The benefits of following up a complaint with an invitation to talk it though.
Who should listen:
  • Managers responsible for team training
  • Anyone responsible for CQC compliance
  • All team members
Introducing Dental Training Consultants

Introducing Dental Training Consultants

January 7, 2019

Zahid explains the process that dental students go through during their dental foundation training interview in order to achieve their ranking. He introduces Dental Training Consultants, and explains how they help young dentists achieve their learning objectives and prepare for this interview.

What you’ll hear:
  • Details of the dental foundation training interview
  • An overview of the process dental students go through to get ranked
  • An introduction to Dental Training Consultants and what they do.
Who should listen:
  • Dental Students
  • Dentists who’d like to understand more about the dental foundation training interview.
How to make your reception first class

How to make your reception first class

December 31, 2018

With the possibility that each potential patient is worth up to £3,000, it’s vital that your reception team are confident converting enquiries into patients. Ashley shares his top tips to ensure this always happens and to make your reception team really stand out from the crowd.

What you’ll hear:
  • Common mistakes practice reception teams often make
  • The four-step approach to being world class on the phone
  • The three questions that team members handling enquiries should ask
Who should listen:
  • Business owners, dentists and practice managers who want to convert more enquiries into patients
  • Team members who work on reception
  • Everyone who answers the phone in practice.
Business structures and managing your business partners

Business structures and managing your business partners

December 17, 2018

Thomas discusses the different business structures used by dental practices and how they differ. He details practical steps to take and the relevant paperwork to put in place in order to avoid future conflict with your business partners.

What you’ll hear:
  • The difference between Expense Sharing, Traditional Partnership and Limited Company models for practice ownership
  • Details of the documentation necessary to set up these arrangements correctly
  • Examples of where things can go wrong
  • How to handle a dispute with a business partner.
Who should listen:
  • Anyone who co-owns a dental practice
  • Anyone considering entering into a business partnership
  • Dental associates considering buying into a practice.
Factors to consider when selling your practice

Factors to consider when selling your practice

December 10, 2018

Sarah focuses on the key financial considerations practice owners should make when putting their dental practice on the market. She also outlines the different types of buyers in the market and discusses realistic time scales for preparing to sell.

What you’ll hear:
  • Appropriate timeframes for selling your practice and when to beginning planning
  • The importance of a comprehensive valuation from a specialist sales agent
  • Things a potential buyer will look for in a practice
  • The pros and cons of selling to corporate groups, dental associates and introduced buyers

 

Who should listen:
  • Practice owners looking to sell their business or retire
  • Dental associates considering buying a practice
  • Practice owners starting to plan an exit strategy
Dental urgent and emergency care - the pinch point of the challenges facing dentistry

Dental urgent and emergency care - the pinch point of the challenges facing dentistry

December 3, 2018

The issues faced in dental urgent and emergency care settings are often a magnified reflection of the problems in dentistry as a whole. Yasmin Allen discusses the current situation with Nigel Jones, explaining the improvements that are urgently required and the benefits of both NHS and private dentists understanding what urgent and emergency care settings are dealing with.

What you’ll hear:
  • Details of the current challenges facing urgent dental care
  • The ways in which things can be improved
  • The benefits digitisation could bring to an urgent care setting
  • Lessons that can be taken from the urgent care setting to benefit dentistry as a whole

 

Who should listen:
  • Dental professionals working in urgent dental care services
  • Commissioners who are procuring, or who are about to procure urgent dental care services
  • Any practicing dentists
The digital revolution is coming, is dentistry ready?

The digital revolution is coming, is dentistry ready?

November 19, 2018

Yasmin Allen discusses how dentistry cannot ignore advancements in digital technology. She talks about the importance of workforce strategy and training in order to maximise the potential for digital change within both NHS and private dentistry.

What you’ll hear:
  • What ‘digital’ means in the context of dentistry
  • The ways in which practices, patients and clinicians can benefit from digitisation
  • How to bridge the gap between digital skills and technology, considering limitations within the workforce
Who should listen:
  • Forward-thinking practices looking to the future
  • Practice owners and managers trying to improve patient experiences
  • Clinicians and staff responsible for digital uptake and innovation
40 years to go… why an exit strategy could ruin your business

40 years to go… why an exit strategy could ruin your business

November 15, 2018

Colin shares some personal insights into why he has committed to work within dentistry until he is 85. He talks about the advantages of a long-term approach which removes some of the pressures of day-to-day work.

What you’ll hear:
  • Why Colin has chosen a long-term approach over a short-term ‘exit strategy’ approach
  • Examples of how such an approach benefits the organisation, the team and the patient
  • How this is happening in many business settings as an alternative to the classic model of build and exit strategy
Who should listen:
  • Practice owners considering their long-term plans
  • People thinking about buying a practice
  • Anyone who wants to consider an alternative way of working
Understand and improve the way you communicate with this NLP model

Understand and improve the way you communicate with this NLP model

November 12, 2018

Barry Oulton, dentist and communication expert, talks about the benefits of better understanding the way you communicate. He explains a Neuro Linguistic Programme model that can help you achieve this.

What you’ll hear:
  • The importance of good communication
  • Examples of why it’s not what you say, it’s the way that you say it
  • Details about how being congruent is essential for great communication
Who should listen:
  • Anyone in practice who communicates with a patient
  • Hygienists who want to help patients improve their oral health
  • Dentists who want to develop good relationships with their patients
  • People wanting to communicate better with colleagues
The latest developments in Employment and HR Law

The latest developments in Employment and HR Law

October 29, 2018

Employment and HR specialist, Sarah Buxton shares details of the latest changes to Employment Law and how these impact practices and teams.

What you’ll hear:
  • Recent changes with regards to parental bereavement leave
  • The consequences to employers of not understanding these changes
  • Steps an employer can take to protect themselves
  • Details of other changes on the horizon
Who should listen:
  • Anyone with responsibility for team members
  • Anyone with HR responsibility
  • Practice managers keeping on top of HR changes