April 9, 2018
What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains….
What you’ll hear:
- How your team are your brand as far as the customer is concerned.
- The dangers of not listening to and understanding your patients’ needs.
- The extended impact one instance of poor customer service can have.
Who should listen:
- Practice owners and Mangers.
- Team leaders.
- Anyone responsible for staff training.
April 2, 2018
Thomas Coates discusses the measures you should take to ensure that you don’t find yourself in costly disputes with business partners, staff and even family members. He talks about how putting legal agreements in place right from the start is vital and can save headaches, heartache and cost in the long run.
What you will hear today:
- Details of legal agreements you should implement to prevent disputes with business partners or employees.
- Steps you should take to protect the goodwill of your practice.
- Advice to ensure the continued smooth running of your practice in the event or your death or serious illness.
Who should listen:
- Dentists considering buying a practice.
- Dentists working within a family owned practice.
- Anyone in a business partnership.
March 26, 2018
Ashley covers all the important things you need to think about when promoting your plan. He explains the importance of ensuring your whole team is clear why you have a plan. He covers what they need to know with regards to the advantages to the business, the team and the patients, and how it fits into your vision for the practice as a whole.
What you'll hear today:
- Important things to consider when you’re selling a plan
- The most common mistakes that teams make when they present the plan
- Tips for ensuring that patients remain on a plan
- The long term benefits to a practice from having a plan in place
March 19, 2018
In this episode of bodcast Nicki Rowland looks at why leadership in your dental practice is more important than ever. As the CQC will be focusing heavily on the Well-led KLOE in 2018, the requirement to demonstrate great leadership is in the spotlight. Nicki offers advice about the best way to approach being a good leader to benefit your practice and how you can evidence this in an inspection.
What you will hear today:
- Why leadership is currently under the CQC spotlight
- What good leadership looks like and how to achieve it
- How leadership is key to the success of your practice
- Details of the evidence the CQC wants to see to demonstrate good leadership in your practice
March 12, 2018
Carol draws on more than 10 years of experience as a dental consultant to share her top tips for preparing your dental practice if you are planning to grow. She talks about all the things to consider before you go for growth, the importance of having a clear plan and reasons why involving the team can be instrumental to your success.
What you will hear today:
- How to ensure you have a solid business foundation to build upon
- The importance of having a strong vision for the future
- How and why you should involve the practice team
- Simple ways to keep a plan on track as it progresses
March 5, 2018
Mark talks to Nigel Jones about why CSR should be a fundamental part of every business and dispels the myth that it is only relevant to big corporations. He explains how focusing on CSR within your practice can increase both patient and team engagement, the positive impact it can have on your business as a whole and how to begin forming a CSR policy.
What you’ll hear today:
- How CSR can be applied in a dental practice
- Where to begin when considering CSR
- The numerous benefits to your practice
- The positive effect CSR can have on your team
February 26, 2018
Dental foundation trainee, Jasmine Lobo shares her thoughts on how the reality of working in dentistry compares to her expectations before graduation. She talks about the choices faced by young dentists when it comes to planning for the future and touches on the way her peer group feel about working within the NHS.
What you will hear today:
- The main challenges faced by a new graduate when entering general practice
- Jasmine’s thoughts on younger dentists taking a specialist or secondary care route
- The importance young dentists place on work life balance
- The factors effecting young dentists career paths to practice ownership.
February 12, 2018
Petros Mylonas talks to Nigel Jones about the different career paths open to young dentists today. Having graduated only 5 years ago, Petros is at the beginning of his career, yet has a clear idea of the path he would like it to take. He discusses the different options that are open to younger dentists today and how their career goals may differ from that of their predecessors.
What you will hear today:
- What are the career goals for young dentists today?
- The variety of career options available
- The pros and cons of the different career pathways
- The importance of career planning
February 5, 2018
Dr Austin Banner, Trustee of the BDA Benevolent Fund, gives us an overview of the Fund. He explains exactly how it works, who can apply for financial help and the process to follow. Dr Banner also touches on the changes he has seen with regards to the demographic of people seeking their help.
What you’ll hear today:
- Information about the type pf help the fund can offer and who is eligible
- The common factors that can cause a dentist to require help
- A case study of a dentist who has benefitted from the Fund’s support
- Details about how to contact the Fund if you are in difficulty
January 29, 2018
Award winning young dentist Dev Patel shares his views on the results of the 5th NHS Confidence Monitor results with Les Jones. As a dentist at the beginning of his career, having only graduated 5 years ago, Dev brings a different perspective to the results. He talks about what they mean for his generation and how the expectation of dentistry while in education differs from the reality.
See the results of the 5th NHS Confidence Monitor survey here
What you’ll hear today:
- Dev’s thoughts on the large number of NHS dentists wishing to leave the profession
- The possibility of NHS dentistry moving to a core service in the future
- What Dev believes the UK can learn from other countries when it comes to dentistry
- The opportunities available to young dentists
