October 16, 2017
Business consultant, Simon Tucker offers expert advice about the best ways to improve the way your team communicates with patients. He looks at how the right kind of conversations can impact the business by increasing patient loyalty and leading to higher treatment uptake.
What you’ll hear today:
- The best way to increase treatment uptake
- The key questions to ask patients to generate the right conversations
- The most common mistakes made when communicating in practice
- What stops patients saying yes to treatment
October 9, 2017
Don’t miss the latest episode of Bodcast in which Liz Mckenzie, Chief Operating Officer from Wesleyan, chats to Nigel Jones about why corporate social responsibility is so important for your business to consider. She talks about the difference you can make to your community and in turn the positive impact that can have on your business.
What you will hear today:
- Why you should consider supporting a charity or community event
- How you can involve your team in the decision making process
- Ideas for fundraising
- How team motivation and engagement can rise as a result of CRS
October 2, 2017
In this episode of Bodcast experienced Practice Manager and President of ADAM, Lisa Bainham, talks to Nigel Jones about the benefits of holding practice open days for children. She offers advice and practical tips for ensuring they are fun for both the patients and the team and focuses on the wider benefits for the practice.
What you’ll hear today:
- Reasons why you should consider holding a children’s open day
- The format an open day takes
- Different ways to plan and advertise your event
- Top tips for making your open day a success
- The benefits to the practice and response from the patients (and parents)
September 25, 2017
Simon Tucker and Les Jones talk about a selection of low or no-cost ideas that are easy to implement in practice to help you start increasing your income immediately. They also shine a light on areas where opportunities to increase sales are being missed.
What you’ll hear today:
- The principal behind the 10% push explained
- Advice for generating ideas in your practice to increase income
- Reasons why many practices miss the opportunity to increase sales
September 11, 2017
Sheila Scott offers expert advice on how to ‘direct, guide influence and motivate’ others to higher standards of behaviour and performance in this episode of Bodcast. She offers a framework to help you have the right conversations with your team so you can address and alter negative behaviours without conflict.
What you’ll hear today:
- Where to begin when speaking to team members about their behaviour
- Practical ways to develop your leadership skills
- How to motivate team members to achieve more for the business
- The importance of constructive, motivational feedback and how you deliver it your team
September 4, 2017
Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.
What you’ll hear today:
- 36 practical, easy to implement ideas for improving the patient experience
- Common mistakes that practices make during the patient journey
- Advice for steps that can be taken immediately to make improvements.
August 21, 2017
Award winning Practice Director, Lesley Morgan-Barlow talks to Zoe Close about team motivation. Drawing on more than 7 years of experience of running a dental practice, she looks at the importance of strong leadership and the benefits of outlining clear business goals to all the team. She offers easy to implement advice on encouraging team members and illustrates things many practice managers do which actually have a demotivating effect.
What you’ll hear today:
- Factors to consider when trying to encourage your team to work together
- The different ways success can be rewarded
- Tips for motivating and encouraging less enthusiastic team members
- Key factors that can actually demotivate teams and how to avoid them.
August 21, 2017
In this edition of Bodcast Zoe Close speaks to HR and Employment law specialist Sarah Buxton and asks her to explain the three different types of employment status – employee, worker and self-employed. Sarah also details the protections and the risks of the three and looks at the importance of contract issue and revision.
Today you will hear:
- Detailed explanations about the three types of employment status
- The types of claims that a self-employed person can make
- What a practice owner can do to protect themselves
- Clarification about the concept of patients ‘belonging’ to a practice
August 7, 2017
In today’s Bodcast Shelia Scott, Nicki Rowland and Sarah Buxton discuss the best ways for practices to avoid employment law issues and CQC failures by recognising the importance of staff training and communication. They offer a range of practical advice on how to tackle poor performance, attitude or behaviour and an insight into why some dental practices are failing their CQC.
What you’ll hear today:
- Advice for setting clear expectations of standards of behaviour for your team
- Tips for starting difficult conversations with team members
- Insights into why practices sometimes fail their CQC inspections
- Using the CQC expectations to become ‘well lead’ practices and how you can evidence this
July 31, 2017
Listen to this episode of Bodcast to gain a greater understanding of how CQC inspections have changed. Business consultant, Nicki Rowland gives an insight into the main failings with inspections at present and the subsequent challenges faced by practice managers.
What you'll hear today:
- How the CQC inspection has changed and what the new regime means
- Why and how the dental team are expected to work within an 'executive' capacity
- Details of the main failings within current inspections
- The struggles practice managers are facing within compliance.
