Must do’s when running a referral service with Lisa Bainham

July 16, 2018

As practice manager in a thriving referral practice, Lisa Bainham shares her advice on how to build a successful referral service.

What you’ll hear:
  • How to build your reputation
  • Things to consider when communicating with referral patients
  • The best and most effective ways to target your referrers


Who should listen:
  • Anyone considering opening a referral service
  • Dentists running a referral service
  • Practice Managers from referral practices

How to build great teams with Chris Barrow

July 16, 2018

Chris Barrow talks about what defines a great team, how the employer and employee definition of a great team can be different and the best way to resolve this.

What you’ll hear:
  • What makes great teams tick
  • How to communicate in a great team
  • Best practice when it comes to recruitment, hiring, appraisal and promotion
  • How to keep the right people and let the wrong people go


Who should listen:
  • Team leaders and managers
  • Those who want to improve the morale in their practice
  • Anyone who has just taken over a new practice
About Chris Barrow:

The latest changes to Employment Law with Sarah Buxton

July 2, 2018

Employment Law solicitor, Sarah Buxton, talks through the most recent changes to Employment Law and how these will impact dental practices and teams.

What you’ll hear:
  • How GDPR is impacting employment matters
  • Information about sexual harassment and the use of non-disclosure agreements
  • How stand-by time or being ‘on call’ needs to be considered in relation to pay.
Who should listen:
  • Team leaders and managers
  • Anyone with HR responsibility
  • Practice owners.

The key to multi-site communications with Nathan Wallis

June 27, 2018

Nathan Wallis talks to Les Jones about how multi-site practices and corporates should organise their communications to ensure efficiency, effectiveness and employee engagement.

What you’ll hear:
  • The importance of effective communications in any workplace, particularly in multi-site organisations
  • What practices should be adopted to facilitate good communications
  • How to ensure your team is on board
Who should listen:
  • Multi-site owners and managers looking to improve communications
  • Those interested in the development of business communications
  • Managers wanting tips on how best to structure communications in their team

A guide to setting up associate agreements

June 25, 2018

Sarah Buxton explains how to set up an associate agreement and exactly what it needs to include.

What you’ll hear:

  • The pros and cons of hiring an employed or self-employed associate
  • What should be included in an associate agreement
  • How to make amendments to agreements
  • Risks to practice owners if agreements don’t adhere to Employment Law
Who should listen:
  • Practice owners
  • Anyone considering hiring an associate
  • Anyone with an Associate Agreement already in place

Discussing patient care with John Milne

June 18, 2018

Nigel Jones and John Milne, Senior Dental Adviser to the CQC have a frank and wide ranging conversation about patient care in dentistry today.

What you’ll hear:
  • How the involvement of the CQC in dentistry has affected patient care
  • The effects of regulation on patient care
  • Ensuring vulnerable groups receive a high level of care
Who should listen:
  • All dental professionals
  • Anyone working in the dental industry

Why I resigned from the prototype programme

June 16, 2018

Nigel Jones talks to Joe Hendron about his decision to withdraw his practice from the prototype programme earlier this year and why he also decided to write an open letter to Jeremy Hunt explaining the reasons why.

What you’ll hear:
  • Why Joe decided to withdraw from the prototype programme
  • The personal and professional costs he came across by taking part in the programme
  • Joe’s views on NHS dentistry and the future of contract reform
Who should listen:
  • Anyone considering joining the prototype programme
  • Dentists who will be working with the new contract when it is rolled out
  • Anyone interested in the progress of contract reform

The benefits of investing in your team

June 11, 2018

Zoe Close explains the reasons to invest in developing your team, even if it’s an established one. She illustrates how continued training will benefit both them and the whole practice.

What you’ll hear:

  • The importance of continued training
  • How to go about implementing a training plan
  • The best way to encourage reluctant members of staff
  • What this will achieve for both the team and the practice

Who should listen:

  • Anyone with direct line management responsibility
  • People leading teams
  • Anyone who would like to develop within their role



What to measure in practice to ensure you’re successful

June 4, 2018

Business Coach Carol Groombridge explains what you need to be monitoring in your practice in order to be sure you’re meeting your sales objectives, and the best way in which to do this.

What you’ll hear:
  • Five essential Key Performance Indicators
  • The best way to track performance
  • What to look for in the results
Who should listen:
  • Business owners & Associates
  • Team leaders
  • Anyone responsible for tracking aspects of business performance

Get yourself inspection ready

May 28, 2018

Pat and Clare explain the latest updates from the CQC, offering guidance on what you should be doing in your practice in light of these updates and share their top tips for a successful inspection.

What you’ll hear:
  • The Importance of the KLOEs.
  • The most frequent areas of non-compliance.
  • Eight things you must do to ensure you are ready for an inspection.
Who should listen:
  • Practice Managers and owners
  • Those responsible for CQC regulation
  • All practice team members