December 2, 2019
Before he joined Practice Plan and as a Regional Support Manager, Matt Hadman was a practice Manager. Today he shares his experiences of life in practice and his tips for helping you achieve a more profitable business.
What you’ll hear:
- The importance of looking at the numbers
- The benefits of measuring team performance
- Why you should consider the ‘ideal patient’ profile.
Who should listen:
- Practice owners and managers who want to improve the way their practice performs.
November 25, 2019
Practice director, Lesley Morgan Barlow discusses the role of therapists and hygienists. She touches on how those roles have changed, how patients perceive them and where they will fit into the dental team of the future.
What you’ll hear:
- How the roles of therapist and hygienist have changed over time
- What practices can do to ensure they’re maximising value from the therapist/hygienist
- The role therapist and hygienists will take in practices in future.
November 11, 2019
Bethany Rushworth and Rory O'Connor discuss mental health within dentistry in light of the recent Dentistry Confidence Monitor results. 84% of dentists who took part in the 2019 survey said their current role is having a negative effect on their mental health.
What you’ll hear:
- How more people are now acknowledging the impact of stress
- The importance of saying no
- Steps dentists can take to help improve their own mental health.
Who should listen:
- All dental professionals.
November 4, 2019
Chris Barrow and Les Jones discuss the increasing evidence that the conversion rate for new patients from traditional and modern forms of advertising is reducing, whilst the acquisition costs of those new patients by this method is going up!
What you'll hear:
- How print media and digital advertising isn’t working like it used to
- That there is an alternative
- How internal human-interest marketing is the solution
October 28, 2019
Mark Oborn shares his expert advice on how to use social media to help you attract and retain patients. He discusses the benefits of ongoing engagement between appointments and shares examples of the things to share.
What you’ll hear:
- How social media can be used to help your practice grab the attention of potential patients
- How social media can build relationships with patients between appointments
- Examples of the types of posts that work well on social media.
Who should listen:
- Practice owners and managers considering creating a social media presence
- Team members who would be responsible for a social media page.
October 21, 2019
Eddie Crouch shares his thoughts on the results of the survey and discusses what they mean for the profession going forward.
What you’ll hear:
- Eddie’s thoughts on the headline statistics
- Why the results are important and what can be learned from them
- The effect the uncertainty about contract reform is having on the profession
- The role that flexible commissioning might play in the near future.
Who should listen:
- All dental professionals.
October 14, 2019
Header: Expert advice from Lesley Morgan-Barlow
Title: How to handle complaints in your practice
Lesley talks about the different types of complaints you might receive in practice. She discusses the ways in which you can deal with them to stop them escalating and benefit your practice in the long term.
What you’ll hear:
- The benefit of changing the way we think about complaints
- Identifying different types of complaints and complainers and how to deal with them
- How to use a complaint to build patient loyalty.
Who should listen:
- Practice managers and owners
- All team members who interact with patients
- Reception teams.
September 30, 2019
Marcos White explains how he increased his revenue by over a third by committing to digital intraoral scanning. He also shares the other positive impacts it has had on both his team and patients.
What you’ll hear:
How embracing digital dentistry has:
- Helped create a better consultation process: patients see their problems on screen
- Lead to a greater acceptance of care and more comprehensive treatment plans
- Upskilled the team: pre-clinical consultants.
September 24, 2019
Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest Dentistry Confidence Monitor survey. He explains what the survey asked and looks at the themes revealed in the answers. Nigel refers directly to the results, you can access them here
What you’ll hear:
- An overview of the results
- Nigel’s reflections on the current feeling within the profession
- What the results could mean for the future of the profession
Who should listen:
- All dental professionals working in NHS dentistry or private practice
September 9, 2019
Mark Topley unpacks the subject of CSR in a straightforward, engaging way that will leave you feeling inspired and knowing what you can - and should - do to make your CSR better. He also explains the new CSR certification for dental practices, detailing what it involves and the benefits it brings.
What you’ll hear:
- How growing numbers of patients now expect practices to ‘do good’ as part of running the business
- What practice owners should be doing for CSR, how much is enough, how to make it manageable
- The benefits of Dental Practice CSR Certification.
Who should listen:
- Principals who know CSR is important, but want the thinking off their desk, and a straightforward way to help their teams to make it happen
- Practice Managers who don’t want to become experts, but are looking for a quick, simple and effective way to implement great CSR and motivate their teams.
- Team members looking for evidence and help in persuading their managers to take CSR seriously.
