How to handle sickness absence with Sarah Buxton

October 15, 2018

Employment and HR solicitor, Sarah Buxton talks to Nigel Jones about how to deal with sickness absence in your team and explains the risks if you don't handle it correctly.

What you'll hear:

  • The best way to handle frequent short term absence
  • What to do if a member of the team has provided a long term sick note
  • What your responsibilities are if a team member has a disability

Who should listen:

  • Managers responsible for a team
  • Anyone handling HR in practice
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The language of influence and how to use it with Barry Oulton

October 8, 2018

Barry explains the concept of Neuro-Linguistic Programming and how becoming aware of your language can impact your communication, positively affect your relationships with patients and increase your profits.

What you’ll hear:
  • An introduction to how language can influence the subconscious mind
  • Easy ways to turn negative statements into positive ones
  • The importance of being aware of how you use the word ‘but’

 

Who should listen:
  • Dentists & hygienists wanting to improve their communication with patients
  • Team leaders looking to improve internal communication
  • Front desk teams who are often a patient’s first point of contact
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Reflecting on the results of the 6th Confidence Monitor survey with Nigel Jones

October 5, 2018

Nigel Jones, Sales and Marketing Director at Practice Plan, shares the results of the latest NHS Confidence Monitor survey. He explains what the survey asked and looks at the contrast between the responses from NHS and private dentists. Nigel refers directly to the results, you can access them here

What you’ll hear today:
  • An overview of the results
  • What the results could mean for the future of the profession
  • Nigel’s reflections on the current feeling within the profession
Who should listen:
  • All dental professionals working in NHS dentistry or private practice
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Discussing the views of young dentists with Zahid Siddique

October 1, 2018

Zahid chats to Nigel Jones about the way young dentists view dentistry. They discuss the ongoing changes within the profession and what they think the future might hold for the newest generation of dentists.

What you’ll hear:
  • The key challenges facing young dentists
  • How being a young dentist now differs from previous generations
  • The impact of technology and social media on both patients and dentists today
  • How well university prepares graduates for practical dentistry
Who should listen:
  • Dental students and newly qualified dentists interested in peer views
  • Dental professionals who would like a better understanding of their younger peers
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How to ask for referrals from Ashley Latter

September 24, 2018
What you’ll hear:
  • Common reasons that prevent dentists from asking for referrals and how to overcome them
  • The three main benefits of asking for referrals
  • A basic script to help you open conversations with your patients
  • How to utilise the law of reciprocation
Who should listen:
  • Dentists who want to grow their patient base
  • New dentists who are building their patient base
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Explaining the basics of marketing metrics with Myke Woollett

September 17, 2018

Digital marketing expert Myke Woollett explains the basis of marketing metrics for a typical dental practice. He discusses the reasons why you should think about marketing metrics and shares easy to implement advice about where to start.

What you’ll hear:
  • The relevance of marketing metrics in your Practice
  • How buyer behaviour impacts on your bottom-line growth
  • Advice about the best way to manage enquiries
Who should listen:
  • Business owners who want to increase bottom line growth
  • Practice managers who would like to convert more enquiries
  • Anyone who would like a better understanding of buyer behaviour
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The philosophy of leading a dental team with Colin Campbell

September 10, 2018

Colin Campbell shares his views on leadership in a dental practice. He explains how leadership through example setting leads to a development of the team who will go above and beyond what is normally expected and in turn respect the leader of the organisation in times of difficulty.

 

What you’ll hear:
  • The difference between leadership and management
  • Principles of transformational leadership in a relaxed context
  • The benefits of this style of leadership for your team
Who should listen:
  • Anyone responsible for team motivation.
  • Team leaders looking to improve internal communication
  • Anyone who aspires to progress in their career towards a role in leadership
About Colin Campbell:
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How to attract patients on social media without spending big money

September 4, 2018

Business Coach Chris Barrow explains how you can encourage your existing patients to be advocates for your practice on social media, and how this can provide a cost effective alternative to paid digital advertising.

What you’ll hear:
  • The types of posts that work best on social media
  • The difference between advertising and marketing
  • Who to enrol in digital advocacy, when to involve them and how ‘MRCREST’ can help
  • How to choose the members of your team who will champion this.
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Discussing The Dentist’s Survival Guide with Stephen Hudson

August 27, 2018

Stephen Hudson discusses the increased anxiety and fear of complaints within the dental profession in relation to his book, ‘The dentists survival guide’.

What you’ll hear:
  • The factors that influenced the creation of the book
  • Why the profession are so worried about litigation
  • What can be done to reduce this fear
Who should listen:
  • All dental professionals
  • Dental students
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Why dentists find discussing fees challenging

August 21, 2018

Ashley Latter explains the reasons why many dentists find it difficult to discuss fees with patients. He suggests easy to implement ways to overcome these difficulties and illustrates what can happen if you don’t.

What you’ll hear:
  • Why Dentists find talking fees challenging
  • Reasons why 90% of patients don’t buy on price
  • The danger to your nett profit by reducing the fees in your head 
  • How to feel more comfortable discussing fees with self confidence
Who should listen:
  • Young dentists new to discussing fees
  • All dentists who want to become more comfortable discussing fees
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