Reflecting on the results of the 5th NHS Confidence Monitor with Nigel Jones

November 6, 2017

In this episode of Bodcast Nigel Jones, Sales and Marketing Director at Practice Plan shares his views on the results of the latest NHS Confidence Monitor survey. He looks at the contrast between the responses from NHS and private dentists and talks about what he thinks the results mean for the future of dentistry. Nigel refers directly to the results, please view these here

What you’ll hear today:
  • An overview of how this survey differed from previous surveys and a summary of the results
  • Nigel’s views on the divide within the profession that is highlighted by the results
  • A more detailed look at how the whole profession feels about the risk of litigation
  • The wider implications for the future of dentistry in light of the results
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Building up a successful private dental practice

October 30, 2017

Simon Thackeray draws on more than 10 years of experience in private dentistry to offer unmissable advice for building a successful private practice. He talks frankly and honestly about the worries he faced in the beginning and the importance of seeking expert advice. He looks at how critical a strong team is and finally the way his practice has evolved over a number of years.

What you’ll hear today:
  • How research and planning can help you overcome your concerns
  • The role your team will play and how to involve them in the process
  • The difference talking to your patients can make
  • What to expect once your practice becomes private, the opportunities and challenges
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How to sell effectively within a dental practice

October 16, 2017

Business consultant, Simon Tucker offers expert advice about the best ways to improve the way your team communicates with patients. He looks at how the right kind of conversations can impact the business by increasing patient loyalty and leading to higher treatment uptake.

What you’ll hear today:
  • The best way to increase treatment uptake
  • The key questions to ask patients to generate the right conversations
  • The most common mistakes made when communicating in practice
  • What stops patients saying yes to treatment
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Putting community at the heart of your business

October 9, 2017

Don’t miss the latest episode of Bodcast in which Liz Mckenzie, Chief Operating Officer from Wesleyan, chats to Nigel Jones about why corporate social responsibility is so important for your business to consider. She talks about the difference you can make to your community and in turn the positive impact that can have on your business.

What you will hear today:
  • Why you should consider supporting a charity or community event
  • How you can involve your team in the decision making process
  • Ideas for fundraising
  • How team motivation and engagement can rise as a result of CRS
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How to hold a successful Children’s open day

October 2, 2017

In this episode of Bodcast experienced Practice Manager and President of ADAM, Lisa Bainham, talks to Nigel Jones about the benefits of holding practice open days for children. She offers advice and practical tips for ensuring they are fun for both the patients and the team and focuses on the wider benefits for the practice.

What you’ll hear today:
  • Reasons why you should consider holding a children’s open day
  • The format an open day takes
  • Different ways to plan and advertise your event
  • Top tips for making your open day a success
  • The benefits to the practice and response from the patients (and parents)
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The 10% Push Increasing your income by 10% in a year.

September 25, 2017

Simon Tucker and Les Jones talk about a selection of low or no-cost ideas that are easy to implement in practice to help you start increasing your income immediately. They also shine a light on areas where opportunities to increase sales are being missed.

What you’ll hear today:
  • The principal behind the 10% push explained
  • Advice for generating ideas in your practice to increase income
  • Reasons why many practices miss the opportunity to increase sales
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Positively changing behaviours in your team

September 11, 2017

Sheila Scott offers expert advice on how to ‘direct, guide influence and motivate’ others to higher standards of behaviour and performance in this episode of Bodcast. She offers a framework to help you have the right conversations with your team so you can address and alter negative behaviours without conflict.

What you’ll hear today:
  • Where to begin when speaking to team members about their behaviour
  • Practical ways to develop your leadership skills
  • How to motivate team members to achieve more for the business
  • The importance of constructive, motivational feedback and how you deliver it your team
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How to attract new patients and keep existing ones happy

September 4, 2017

Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.

What you’ll hear today:
  • 36 practical, easy to implement ideas for improving the patient experience
  • Common mistakes that practices make during the patient journey
  • Advice for steps that can be taken immediately to make improvements.
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How to motivate your team to success

August 21, 2017

Award winning Practice Director, Lesley Morgan-Barlow talks to Zoe Close about team motivation. Drawing on more than 7 years of experience of running a dental practice, she looks at the importance of strong leadership and the benefits of outlining clear business goals to all the team. She offers easy to implement advice on encouraging team members and illustrates things many practice managers do which actually have a demotivating effect.

What you’ll hear today:
  • Factors to consider when trying to encourage your team to work together
  • The different ways success can be rewarded
  • Tips for motivating and encouraging less enthusiastic team members
  • Key factors that can actually demotivate teams and how to avoid them.
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Key things to know if you’re self-employed

August 21, 2017

In this edition of Bodcast Zoe Close speaks to HR and Employment law specialist Sarah Buxton and asks her to explain the three different types of employment status – employee, worker and self-employed. Sarah also details the protections and the risks of the three and looks at the importance of contract issue and revision.

Today you will hear:
  • Detailed explanations about the three types of employment status
  • The types of claims that a self-employed person can make
  • What a practice owner can do to protect themselves
  • Clarification about the concept of patients ‘belonging’ to a practice
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