July 21, 2020
Les Jones talks to Chris Barrow about what the changes we have seen post COVID-19 and how they have affected dental practices as they settle into a new way of working.
Chris shares his insights on the challenges faced to date and what we learnings we can take from the last few months for the future.
What you’ll hear today:
- What are the main concerns from dental practices
- Is the digital patient journey here to stay
- What positive changes have been inspired from the last few months
- What are the key actions and challenges for practices going forward.
Who should listen:
- All dental professionals.
*Recorded on 16th July 2020
July 14, 2020
Michelle Hardy, Regional Support Manager, talks to Helen Bodsworth about what has happened since reopening the doors as a Practice Manager.
With so many changes in the ways of working as practices reopen, we hear about how these have affected the team and patients.
What you’ll hear:
- What has happened regarding returning to work for the team
- How PPE and fallow has changed ways of working
- How has patient prioritisation been implemented
- How have patients reacted to returning to the practice
- What have been the biggest challenges since reopening.
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
*Recorded on 10th July 2020
July 10, 2020
Guy Deeming talks to Richard Scarborough about how consultations have changed as the recent pandemic has accelerated the speed in which we transition into virtual consultations.
Guy talks about how to adapt to new ways of working and changing standard operating procedures to meet patients needs.
What you’ll hear:
- How to transition to a more digital business model
- Positive patient, community and branding perception
- How online services assist patient needs and safety
- How has the quality of service and engagement changed with virtual consultations
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Recorded on 1st July 2020
July 7, 2020
Deborah Bell talks to Faye Donald about the challenges faced through COVID-19 and the impact on dental hygienists.
Faye shares some insights on the main fears being expressed throughout the hygienist community about the return to work and their future adaption.
What you’ll hear:
- About the Facebook group ‘Dental Ninjas’
- How forums and webinars helped to pass the time during lockdown
- The reality of returning to work and potential adaptions for the future
Who should listen:
- All dental professionals.
Recorded on 2nd July 2020
July 2, 2020
Sarah Barnard talks to Pat Langley about the challenges faced through COVID-19 and the continual support that Apolline are providing.
Pat shares some insights on the main questions being asked throughout the dental community and guidance and clarity that can be found to assist practices reopening.
What you’ll hear:
- What have been the top three questions regarding reopening
- What are the correct SOP’s that should be followed
- What are the changes in the patient journey
- How are teams/staff reacting to returning to work.
Who should listen:
Recorded on 25th June 2020
June 30, 2020
Les Jones talks to Simon Thackeray as he reaches his third week of welcoming patients back.
Simon shares some insights into how he has found the past few weeks back in the practice and the challenges that the new ways of working bring to both staff and patients.
What you’ll hear:
- What have been the main changes and challenges since reopening
- What level of service is currently available due to guideline constraints
- What is the ‘new normal’ and what does this look like short and long term
- Top tips for reopening and new ways of working.
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Recorded on 25th June 2020
June 23, 2020
Eleanor Young, Business Development Manager, talks to Harry Singh about what lockdown has been like and the positives that can be taken from the new ways of working and thinking for the future.
What you’ll hear:
- What challenges/highlights has lockdown created both professionally and personally
- What growth areas have you found as a result of restricted practice opening
- What should the marketing focus look like going forward
- Finance priorities, both patient and practice
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Recorded on 15th June 2020
June 16, 2020
Suki Singh, Regional Support Manager, talks to Kris Leeson, Principal Dentist at Thorpe Dental Group, about joining together cluster community practices to set up a UDC through COVID-19.
Detailing how this came about and what to consider moving towards the reopening of practices.
What you’ll hear:
- How and why was the cluster UDC set up and what were the barriers
- What does the UDC look like now
- What plans are being implemented for reopening
- What are the PPE challenges post lockdown
Who should listen:
- All dental professionals.
*Recorded on 5th June 2020
**The playback resolution and quality of this recording is not usual standard
June 11, 2020
Eleanor Young, Business Development Manager talks to Simon Walker, owner at Headless Cross Dental Care, about the challenges he has faced during lockdown and the practicalities of reopening.
With so many considerations for the practice, team and patients, Simon shares his thoughts on addressing the inevitable changes as restrictions are eased.
What you’ll hear:
- What challenges has lockdown created both professionally and personally
- How the time has enabled reassessment and implementation of changes
- What resources have helped throughout COVID-19
- How to communicate with the team and patients returning to the practice
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
*Recorded on 11th June 2020
June 11, 2020
Michael Bentley talks about the road to recovery for dental practices as we welcome the team and patients back.
Michael details some of the less talked about subjects ahead of reopening.
What you’ll hear:
- The importance of virtual communication to maximise practice productivity
- How will PPE affect day to day consultations
- How to prepare for virtual communication and consultations
- What stages of triage to expect
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
*Recorded on 4th June 2020
