February 11, 2019
It is often said that you should have one eye on your exit from the moment you start up in business. In this podcast, Thomas Coates highlights some areas of best practice to ensure you are in the best position possible when you do come to sell your practice.
What you’ll hear:
- Details of different business structures and the effect they can have on a sale
- Issues that can make the process of selling a practice more difficult
- How to ensure your practice is at its most attractive when it is time to sell.
Who should listen:
- Practice owners considering selling their practice
- New practice owners planning for the future.
February 4, 2019
The benefits to your business of updating your practice and improving your facilities can be huge. Sarah Jarvis talks through your refurbishment options and how to make your budget stretch further.
What you’ll hear:
- The benefits associated with improving your practice facilities
- Options for spreading the cost of refurbishments
- Why spending less could cost you more in the long term.
Who should listen:
- Practice owners wanting to grow patient numbers
- Practice managers responsible for building refurbishments
- Anyone considering selling their practice.
January 28, 2019
Dealing with price objections can be extremely challenging, especially when a patient is shopping around. Ashley Latter shares proven strategies to help you develop your unique selling points and increase your case acceptance without having to compromise on fees.
What you’ll hear:
- The importance of showing empathy with patients who present cheaper options
- Questions to establish if a quote really is ‘like for like’
- How to promote your unique selling points.
Who should listen:
- Dentists who offer specialist treatments and private treatments
- Team members who present costs to patients.
January 14, 2019
Lisa shares her best practises on how to deal with complaints to prevent them from escalating. She discusses the importance of being prepared and how it is important to learn from any complaints you do receive to improve your practice procedures.
What you’ll hear:
- The role of the team in spotting and handling complaints
- The importance of listening to and reacting to each complaint individually
- How you can learn from a complaint
- The benefits of following up a complaint with an invitation to talk it though.
Who should listen:
- Managers responsible for team training
- Anyone responsible for CQC compliance
- All team members
January 7, 2019
Zahid explains the process that dental students go through during their dental foundation training interview in order to achieve their ranking. He introduces Dental Training Consultants, and explains how they help young dentists achieve their learning objectives and prepare for this interview.
What you’ll hear:
- Details of the dental foundation training interview
- An overview of the process dental students go through to get ranked
- An introduction to Dental Training Consultants and what they do.
Who should listen:
- Dental Students
- Dentists who’d like to understand more about the dental foundation training interview.
December 31, 2018
With the possibility that each potential patient is worth up to £3,000, it’s vital that your reception team are confident converting enquiries into patients. Ashley shares his top tips to ensure this always happens and to make your reception team really stand out from the crowd.
What you’ll hear:
- Common mistakes practice reception teams often make
- The four-step approach to being world class on the phone
- The three questions that team members handling enquiries should ask
Who should listen:
- Business owners, dentists and practice managers who want to convert more enquiries into patients
- Team members who work on reception
- Everyone who answers the phone in practice.
December 17, 2018
Thomas discusses the different business structures used by dental practices and how they differ. He details practical steps to take and the relevant paperwork to put in place in order to avoid future conflict with your business partners.
What you’ll hear:
- The difference between Expense Sharing, Traditional Partnership and Limited Company models for practice ownership
- Details of the documentation necessary to set up these arrangements correctly
- Examples of where things can go wrong
- How to handle a dispute with a business partner.
Who should listen:
- Anyone who co-owns a dental practice
- Anyone considering entering into a business partnership
- Dental associates considering buying into a practice.
December 10, 2018
Sarah focuses on the key financial considerations practice owners should make when putting their dental practice on the market. She also outlines the different types of buyers in the market and discusses realistic time scales for preparing to sell.
What you’ll hear:
- Appropriate timeframes for selling your practice and when to beginning planning
- The importance of a comprehensive valuation from a specialist sales agent
- Things a potential buyer will look for in a practice
- The pros and cons of selling to corporate groups, dental associates and introduced buyers
Who should listen:
- Practice owners looking to sell their business or retire
- Dental associates considering buying a practice
- Practice owners starting to plan an exit strategy
December 3, 2018
The issues faced in dental urgent and emergency care settings are often a magnified reflection of the problems in dentistry as a whole. Yasmin Allen discusses the current situation with Nigel Jones, explaining the improvements that are urgently required and the benefits of both NHS and private dentists understanding what urgent and emergency care settings are dealing with.
What you’ll hear:
- Details of the current challenges facing urgent dental care
- The ways in which things can be improved
- The benefits digitisation could bring to an urgent care setting
- Lessons that can be taken from the urgent care setting to benefit dentistry as a whole
Who should listen:
- Dental professionals working in urgent dental care services
- Commissioners who are procuring, or who are about to procure urgent dental care services
- Any practicing dentists
November 19, 2018
Yasmin Allen discusses how dentistry cannot ignore advancements in digital technology. She talks about the importance of workforce strategy and training in order to maximise the potential for digital change within both NHS and private dentistry.
What you’ll hear:
- What ‘digital’ means in the context of dentistry
- The ways in which practices, patients and clinicians can benefit from digitisation
- How to bridge the gap between digital skills and technology, considering limitations within the workforce
Who should listen:
- Forward-thinking practices looking to the future
- Practice owners and managers trying to improve patient experiences
- Clinicians and staff responsible for digital uptake and innovation
