Bodcast by Practice Plan

The importance of webforms with Les Jones

February 18, 2020

Les Jones shares his experiences as a 'mystery shopper'. Posing as a married mum of one who has recently moved and is looking for a dentist, he completed a web enquiry form for a number of practices. Les talks about the responses he got, the opportunities practices missed and a number of simple but effective changes that can be implemented to convert more enquiries into patients.

What you’ll hear:

  • The average value of a web enquiry 
  • How taking control of your webform and responses could transform your practice
  • Practical tips on creating engaging responses.

Who should listen:

  • Practice owners and managers who want to increase patient numbers 
  • Team members who respond to web enquiries
  • Front desk teams.