What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains….
What you’ll hear:
- How your team are your brand as far as the customer is concerned.
- The dangers of not listening to and understanding your patients’ needs.
- The extended impact one instance of poor customer service can have.
Who should listen:
- Practice owners and Mangers.
- Team leaders.
- Anyone responsible for staff training.