Business Coach Carol Groombridge explains why it’s important to take a step back and look at your practice as a patient would. Sometimes the little things that you don’t notice can be the things that make a huge difference to your patients.
What you’ll hear:
- The importance of the patient experience and the factors that contribute to that
- Examples of the little things that can reflect badly upon the practice
- How taking a patient view of the practice can make a huge difference
Who should listen:
- Anyone wanting to provide the best possible patient experience
- The full dental team