Bodcast by Practice Plan

How to minimise last minute cancellations

September 8, 2021

Nicola Gresty, Area Manager at Practice Plan is joined with Lisa Bainham, Practice Manager at The Old Surgery dental practice to talk about missed appointments and how to avoid them.

What you’ll hear:

  • How often are practices seeing cancellations
  • Giving courtesy calls to patients
  • How much are missed appointments costing the practice
  • Having patient agreements and a cancellation policy

Who should listen:

  • Practice Managers
  • Practice Owners
  • Reception team

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