Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.
What you’ll hear today:
- 36 practical, easy to implement ideas for improving the patient experience
- Common mistakes that practices make during the patient journey
- Advice for steps that can be taken immediately to make improvements.