The Business of Dentistry Podcast

Katrina Rees, Area Manager at Practice Plan shares her top tips for maximising potential in your dental practice and identifying new opportunities in your business.

What you'll hear:

• How the current landscape is affecting costs in practice
• Up-skilling your team
• Supporting your front desk/reception team with communication and processes
• Having a treatment coordinator
• Utilising empty surgery’s 

Who should listen:

• Practice owners
• Practice managers

In this latest episode of Bodcast, Fern Lloyd is joined with Deborah Bell, Regional Support Manager at Practice Plan Group to talk about diary zoning, how it can help with time management in practice and how to get started with it.

What you'll hear:

• Deborahs 30 year career path in dentistry
• Common issues Deborahs dental practices are facing
• How diary zoning can help with time management
• Different ways of diary zoning and how to get started

Who should listen:

• Practice managers
• Practice owners

Michelle Hardy, Sales Support Manager at Practice Plan shares her top tips for retaining your patients on membership plans.

What you'll hear:

• Benefits of having plan membership for the practice
• Ensure front desk team are prepared
• Benefits of membership for the patients
• Alternative plan memberships

Who should listen:

• Practice Managers
• Front desk team

Employment and HR specialist, Sarah Buxton, shares expert advice for dealing with stress in the workplace and ensuring you have the right protocols in place.

What you'll hear:

• Definition of stress
• Signs and symptoms to look out for
• Risk assessments
• Creating an open culture
• Mental health first aid training

Who should listen:

• Practice Managers
• Practice Owners

Chris Barrow, Dental business coach, shares his thoughts on recruitment in dentistry and his top tips on what to include in job adverts.

What you'll hear:

• Changing the narrative on recruitment
• Utilising your social/digital platforms
• What you should include in your job adverts
• Where you should post them

Who should listen:

• Practice Managers

Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre catches up with Dr Mahrukh Khwaja, CEO of Mind Ninja, to talk about Seasonal Affective Disorder, how it effects us and tips to overcome it.

What you'll hear:

• What is SAD?
• What are the signs and symptoms?
• How light effects us and Vitamin D
• Fundamentals of positive health and top tips

About:

Hussein graduated from the University of Liverpool in 2009 and completed his PG Dip in Restorative Dentistry in 2020 which granted Fellowship of BAARID. He is an Associate Dentist in York with a special interest in ultrasonic restorative dentistry. He has a broad range of experience, having worked in both NHS and private, and both corporate and independent practices. To date, he has over 20 publications to his name, and continues to support the profession through his regular contributions, as well as being on the BDJ Reader Panel and an Editorial Advisory Board Member of Young Dentist Magazine.

Mahrukh Khwaja is a dentist, qualified Positive Psychologist and founder of Mind Ninja: a well-being start-up providing resilience and mental health training to dental professionals so they can thrive in any environment. Mahrukh specialises in applying positive psychology through training, coaching and well-being products for the profession, such as the ‘Mind Flossing’ toolkit: a deck of well-well-being cards to help dental professionals practise mindfulness, self-compassion, gratitude, growth mindset and use their strengths, with patients and at home. Mahrukh has worked with a diverse range of organisations, in both public and private sectors, such as NHS Oxford Health, King’s College London, Acteon, BDA, Tipton Training, Dentinal Tubules and the Royal College of Physicians and Surgeons of Glasgow, delivering positive psychology workshops and well-being programmes. She wrote the Level 7 well-being online programme for Acteon in 2020 and in 2021, led 2 cohorts of a 4 week positive psychology programme, providing a balance of empirical research and practical tools for personal and professional development. Mind Ninja was a shortlisted finalist at the Private Dentistry Awards 2020 and 2021. Mahrukh was named Top 50 in Dentistry 2021 by FMC for her work on mental health in Dentistry. She is the author of ‘Resilience And Well-being For Dental Professionals’ due to be published by Wiley-Blackwell in Summer 2022. Mahrukh is a dentist with over 12 years of clinical experience, an accredited mindfulness teacher, and holds a Master’s in Applied Positive Psychology. To find out more info visit https://www.mind-ninja.co.uk/

In the second part of this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.

What you’ll hear:

• Importance of having the right telephone systems in practice and what you can do with the data
• Top tips to implement in practice and have the right conversations with patients

Who should listen:

• Practice Owners
• Practice Managers
• Front desk team

In this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.

What you'll hear:

• How the current dental landscape is affecting dental practices and the front desk team
• The main issues the front desk team face
• How to make a great first impression on a prospective new patient
• Converting an NHS enquirer to a private plan patient

Who should listen:

• Practice Owners
• Practice Managers
• Front desk team

Find out more in part two next week...

Suki Singh, Area Manager at Practice Plan catches up with Andy Elwood, Mental health first aider and paramedic to talk about Movember, what it's all about and how people can get involved.

What you'll hear:

• What is Movember and how did it all start
• Is it more than just growing a moustache?
• The importance of Movember
• How people can support and get involved

Who should listen:

• All dental professionals

For more information on Movember visit https://uk.movember.com/

https://conversations.movember.com/en-gb/ALEC

Chris Barrow, Dental business coach, shares his top tips for dental practices to weather the storm, make it through the winter months and into the new year.

What you'll hear:

• Overview of the current dental landscape
• Opportunities that exist in the marketplace currently
• 12 top business tips that you can implement in practice

Who should listen:

• All dental professionals