The Business of Dentistry Podcast

Michelle Hardy, Sales Support Manager at Practice Plan catches up with Fiona Ellwood BEM, Founder of Dental Mentoring Network to discuss the benefits of mentoring and how to get started.

What you'll hear:

• How Fiona first discovered mentoring
• What does mentoring mean?
• Where's the best place to start
• Stand out stories

Who should listen:

• All dental professionals

Les Jones, Creative Director at Practice Plan catches up with Hayley Irons, Director at HI Marketing Ltd to discuss the differences and benefits of utilising your dental team to manage your marketing or wether its more efficient to outsource to a marketing agency.

What you'll hear:

• How do you decide whether to use a team member or outsource
• If you use a team member, is it realistic for them to do it as part of their role, along with other duties, or should it be a standalone role?
• If you decide to outsource, how do you go about choosing the right agency/company
• What sort of return should you expect from your investment

Who should listen:

• Practice owners
• Practice managers

Zoe Close, Head of Sales at Practice Plan, is joined with Andy Acton, Director at Frank Taylor and Associates to talk about the benefits of setting up a squat practice and other things to consider when doing so.

What you'll hear:

• The differences of setting up a squat vs buying an existing practice
• The benefits
• Success rates are we seeing and interest post covid
• How to agree finance for a squat practice
• How to develop a squat practice
• Advice for dentists looking to do so

Who should listen:

• Practice Owners
• Dentists

Joanne Phoenix, Regional Support Manager at Practice Plan shares her experience of dealing with change and some tips on how to move through it.

What you'll hear:

• Joanne's experience of dealing with change
• Why are people scared of change
• The importance of being present and grounding yourself
• Getting support and the benefits of mentoring

As dentists continue to explore their options outside of the NHS, one of the biggest considerations is what is needed to replace their NHS income.

In this podcast, Laura Whyte catches up with Katrina Rees, Area Manager at Practice Plan on what the process is and how practices should approach it.

This podcast is for information purposes and should not be taken as financial advice.

Please note that the Specialist Financial Advisers referred to throughout the podcast are part of Wesleyan Financial Services.

Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Professor John Gibson, Founder of The Canmore trust to talk about suicide, the importance of recognising the signs and having open conversations about it.

What you'll here:

• Johns personal experience of suicide
• The effects of suicide on family and friends
• Having open conversations about suicide and asking difficult questions
• Signs to look out for if someone is struggling
• Healthcare workers facing microagression

To get in touch or for any support or resources visit https://thecanmoretrust.co.uk/

Les Jones, Creative Director at Practice Plan is joined with Hayley Irons, Director at HI Marketing Ltd to discuss all things marketing related, from where to start and what the average returns are.

What you'll hear:

• What is marketing and what are the benefits?
• Should you have a strategy or long term goal in place?
• How much budget should you allocate?
• Should marketing be done internally or outsourced?

Who should listen:

• Practice Managers
• Practice Owners
• Dental Nurses
• Receptionists

For more information from Hayley visit https://hayleyironsmarketing.co.uk/

Nigel Jones, Sales and Marketing Director at Practice Plan group is joined by Lis Hughes, Managing Director at Frank Taylors and Associates to discuss the current dental sales market, the effect on practice ownership and points to consider when buying or selling a practice.

What you'll hear:

• An update on the current dental landscape and sales market
• What are people looking to buy?
• Recruitment effects on NHS practice valuations
• Practice ownership and corporate group ownership
• Benefits of having a mixed practice

Who should listen:

• Practice Owners
• Dentists

Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.

What you'll hear:

• Asking patients the right questions
• Take the time to find out their needs
• Build value - the benefits of private appointments and what’s included
• Leave the call on a good note

Who should listen:

• Receptionists
• Dental Nurses
• Practice Managers

• Fiona's journey as a dental nurse
• Importance of the dental nurse role
• Tips to support your dental nurses
• Opportunities for dental nurses to up-skill

Who should listen:

• Dental Nurses
• Practice Managers
• Practice Owners