The Business of Dentistry Podcast

Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Professor John Gibson, Founder of The Canmore trust to talk about suicide, the importance of recognising the signs and having open conversations about it.

What you'll here:

• Johns personal experience of suicide
• The effects of suicide on family and friends
• Having open conversations about suicide and asking difficult questions
• Signs to look out for if someone is struggling
• Healthcare workers facing microagression

To get in touch or for any support or resources visit https://thecanmoretrust.co.uk/

Les Jones, Creative Director at Practice Plan is joined with Hayley Irons, Director at HI Marketing Ltd to discuss all things marketing related, from where to start and what the average returns are.

What you'll hear:

• What is marketing and what are the benefits?
• Should you have a strategy or long term goal in place?
• How much budget should you allocate?
• Should marketing be done internally or outsourced?

Who should listen:

• Practice Managers
• Practice Owners
• Dental Nurses
• Receptionists

For more information from Hayley visit https://hayleyironsmarketing.co.uk/

Nigel Jones, Sales and Marketing Director at Practice Plan group is joined by Lis Hughes, Managing Director at Frank Taylors and Associates to discuss the current dental sales market, the effect on practice ownership and points to consider when buying or selling a practice.

What you'll hear:

• An update on the current dental landscape and sales market
• What are people looking to buy?
• Recruitment effects on NHS practice valuations
• Practice ownership and corporate group ownership
• Benefits of having a mixed practice

Who should listen:

• Practice Owners
• Dentists

Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.

What you'll hear:

• Asking patients the right questions
• Take the time to find out their needs
• Build value - the benefits of private appointments and what’s included
• Leave the call on a good note

Who should listen:

• Receptionists
• Dental Nurses
• Practice Managers

• Fiona's journey as a dental nurse
• Importance of the dental nurse role
• Tips to support your dental nurses
• Opportunities for dental nurses to up-skill

Who should listen:

• Dental Nurses
• Practice Managers
• Practice Owners

In this weeks podcast, we are joined by Jo Clarke, Founder and Director at Petros - Resilience for life, who shares some top tips for dentists and practice teams to improve your resilience and wellbeing.

What you'll hear:

• Some of the challenges that dentists face and how these may affect their wellbeing
• Practical hints and tips to improve wellbeing
• The importance of optimism 

Who should listen:

• All dental professionals

Nigel Suggett, Dentist and Practice Owner at Seaham Smiles Dental Surgery, shares his journey on moving away from NHS dentistry and converting to private practice.

What you'll hear:

• Nigels reasons for wanting to move away from working under an NHS contract
• The difference its made in practice and to the team
• Why Nigel chose Practice Plan over other providers
• Life in practice now

Who should listen:

All dental professionals

Our latest podcast series "Ask the experts" introduces you to all of our Regional Support Managers who are highly experienced and hugely knowledgable about dentistry. 

To kick the series off we are joined with Amy Hansford, Regional Support Manager at Practice Plan for over 11 years and has 6 years experience working in a dental practice. She shares her top tips for increasing your word of mouth referrals from utilising your social channels to creating referral incentives.

What you'll hear:

• Importance of providing a remarkable patient journey
• Actually asking your patients for referrals
• Create a spread word the cards
• Have a referral incentive
• Utilise social channels
• Build relationships with influencers
• and more...

Who should listen:

All dental professionals

Jenny Page, Dentist and accredited member of the British Society of Clinical and academic hypnosis shares the benefits of using clinical hypnosis in dentistry and the difference it can make to the patient journey.

What you'll hear:

• What is clinical hypnosis
• How it works
• Some of the benefits
• More info about BSCAH and the courses they offer

Who should listen:

• Dentists

For more information visit https://bscah.co.uk/

Les Jones, Creative Director at Practice Plan catches up with Chris Barrow, Dental Business Coach to discuss the current recruitment and retention problems in dentistry, how to recruit the best talent for your practice and what you should look for in a team member.

What you'll hear:

• How brexit, covid and cost of living crisis has effected dentistry
• What can practices do to retain their staff and attract new talent
• Where to look for in new recruits
• The ideal team player
• Thoughts for the future

Who should listen:

• All dental professionals