The Business of Dentistry Podcast

Hazel Dockery is joined by Emilia Forrester, Multi-Award winning dental nurse, who shares her top tips for creating and maintaining a happy and motivated team.

What you'll hear:

• How Emilia got into dental nursing and consultancy 
• Qualities and attributes that make a good dental nurse
• How to keep teams happy and motivated
• The importance of communication. 

About Emilia

Emilia Forrester, a distinguished dental nurse, is fuelled by an unwavering passion for her profession, which has propelled her to remarkable heights in her career. Her exceptional dedication and commitment to dental nursing culminated in her receiving prestigious accolades, including the titles of Best Dental Nurse for both 2021 and 2022, and Best Team Member in 2021.

Zoe Close, Head of Sales at Practice Plan catches up with Lisa Bainham, Practice Manager at The Old Surgery dental practice to talk about menopause, how it affects them and how to support women going through it.

What you'll hear:

• Why don't we talk more about the menopause?
• Is there a need for both men and women to become more educated about the emotional and physical aspects of the menopause?
• What role should work play in supporting women going through the menopause?
• How is the menopause perceived in today’s society? What can we do to encourage more of an open conversation at work around the topic?
• Any advice for anyone struggling with the menopause?

Katrina James, Area Manager at Practice Plan, shares her top tips for your business and things to think about for 2024.

What you’ll hear:

• Reflect on the past year
• Evaluate what’s gone well/what’s been a challenge
• What are your business goals?
• Prioritise your team.

Who should listen:

• Practice Owners
• Practice Managers.

Hazel Dockery at Practice Plan catches up with Mark Topley, CSR and Business coach, to talk about vulnerability in the workplace and the benefits of creating an open culture.

What you’ll hear:

• What is vulnerability?
• The importance of creating a safe space and an open culture
• Communication
• Not being afraid to make mistakes or ask for help.

To find out more visit https://marktopley.co.uk/

Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined by Steve O’Connor, Associate Director at Christie & Co, to discuss the key findings from their dental market report 2023.

What you’ll hear:

• General overview of 2023
• Interest rates and cost of living crisis effects
• Groups and corporates
• Rising costs for NHS practices vs private
• Workforce issues and growth in private practice.

Who should listen:

• Practice Owners
• Dentists
• Practice Managers.

Listen in to our latest podcast with Simon Cosgrove, Dental Specialist Financial Adviser at Wesleyan Financial Services, where we talk about the pros and cons of pension switching and consolidation for dentists.

Bear in mind that the value of investments can go down as well as up and you may get back less than you invest. This podcast is for information only and isn’t financial or legal advice.

Please note: Specialist Financial Advisers referred to throughout the podcast are part of Wesleyan Financial Services

You can find out more about Wesleyan at www.wesleyan.co.uk 

Practice Plan Limited is an introducer appointed representative of Wesleyan Financial Services Limited. Practice Plan Limited (Registered in England and Wales No. 03089948). Registered office: Cambrian Works, Gobowen Road, Oswestry, Shropshire, SY11 1HS Telephone number: 01691 684120. Website: www.practiceplan.co.uk.

‘WESLEYAN’ is a trading name of the Wesleyan Group of companies. Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham, B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you.

Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre is joined by Jo Clarke, Founder and Director of Petros to talk about resilience, being less stressed and getting in the zone for dentistry.

What you’ll hear:

• What cortisol is and how it can affect people
• What resilience is and how naturally it comes to some of us
• How to be more resilient
• What rumination is
• Benefits of running commentary with patients
• Importance of detachment and letting go
• Not taking things personally.

For more information on Petros resilience training visit https://petros.org.uk/

Michelle Hardy, Sales Support Manager at Practice Plan answers some of the common questions and barriers to converting from NHS to private practice.

What you’ll hear:

Barriers including

• Losing patients
• Reaction from local press
• Will team resist change?
• What will happen to NHS pension?
• Local health board response
• Feeling guilty about leaving NHS
• "Am I good enough to be a private dentist?"

Who should listen:

• Practice owners
• Practice managers
• Dentists

Next up in our ask the experts series we catch up with Sarah Barnard, Regional Support Manager at Practice Plan, who shares different ways for paying your associate dentists with plan membership income.

What you'll hear:

• Importance of finding the right method for your business
• Different calculation methods
• Pros and cons of each one
• Calculator and guides available

Who should listen:

• Practice principals 

Neil Stephen, CEO of DenGro joins us in this latest podcast to talk about the CRM system specifically designed for dental practices, some of the benefits of using it and how good conversations can lead to conversions.

What you'll hear:

• When and why was DenGro started?
• How does the system work?
• How does this process lead to a good conversation?
• What are some of the benefits for a practice?

Who should listen:

• Practice Managers
• Practice Owners

To find our more visit https://dengro.com/