The Business of Dentistry Podcast

Today’s episode of Bodcast is the second with Michael Bentley focusing on how to build a strong team. Host Zoe Close, Area Sales Manager at Practice Plan caught up with Dental Consultant Michael Bentley to find out his tips and advice on creating ‘The ULTIMATE Interview Process.’

What you’ll hear today:

• Michael’s advice on how to get the very best out of your candidate for all roles in the practice
• How to use an informal walk around of the practice as part of the interview process
• Michael’s recommendations on using a medical history form
• Advice on interviewing clinicians
• Guidance on what skills to look for in your candidates and how to find out about these as part of the interview process
• The importance of holding a question and answer session at the end of your interview process
• How to use a trial day to ensure you’re finding the right candidate.

Today’s episode of Bodcast is the first instalment with Michael Bentley on building a strong team. In this unmissable episode, hosted by Zoe Close, Area Sales Manager at Practice Plan, Michael shares his valuable insight and advice on adopting an effective recruitment process in your dental practice.

What you’ll hear today:

• Michael’s expert advice on creating a vision plan for your vacancy
• Tips on where to advertise your position
• What to do with CVs as and when they drop through your door
• Advice on recruiting clinicians
• Michael’s suggestions on how you can use application forms to find out what you need to know about applicants
• Guidance on shortlisting candidates for interview.

In this second instalment of 'getting to grips with the CQC', Area Sales Manager at Practice Plan, Zoe Close, catches up with CQC expert, Harriet Purdie who provides useful insight into the best way to prepare for a CQC inspection.

What you’ll hear today:

• The importance of delegation and empowerment within your team
• Harriet’s guidance on why you need to gain feedback from your team
• The questions the CQC expects you to ask your patients to gain their feedback
• How you can audit your compliance within your practice.

Welcome to the first episode of Bodcast!

Today Zoe Close, Area Sales Manager at Practice Plan, brings to you CQC expert, Harriet Purdie, who explains the CQC changes made in 2015, together with an insight into the their new fundamental standards. Part one of a two part series, this is hot topic, not to be missed!

What you’ll hear today:

• Advice on the literature you need to read to get up to speed with CQC requirements
• The differences between the different types of inspections
• What’s involved in each type of inspection
• Hints on things you can do to prepare your policies and protocols for an inspection
• What’s new about the inspection process
• An insight into what the new CQC fundamental standards are and how they apply to your practice.

Today's host Zoe Close, Area Sales Manager at Practice Plan continues to delve into important topics surrounding practice management and team development in her interview with HR solicitor, Sarah Buxton. Covering the key things you need to know about employment law you'll hear Sarah's valuable advice the key questions practice managers and owners are asking. 

What you’ll hear today:

• Sarah’s expert advice on the key clauses that you need to include within a contract of employment
• Guidance on how to deal with persistent employee lateness in your practice
• How to deal with long-term sickness
• Dealing with dismissals for employees with less than two years’ service.