The Business of Dentistry Podcast

In today’s Bodcast Shelia Scott,  Nicki Rowland and Sarah Buxton  discuss the best ways for practices to avoid employment law issues and CQC failures by recognising the importance of staff training and communication. They offer a range of practical advice on how to tackle poor performance, attitude or behaviour and an insight into why some dental practices are failing their CQC.

What you’ll hear today:

• Advice for setting clear expectations of standards of behaviour for your team
• Tips for starting difficult conversations with team members
• Insights into why practices sometimes fail their CQC inspections
• Using the CQC expectations to become ‘well lead’ practices and how you can evidence this

Listen to this episode of Bodcast to gain a greater understanding of how CQC inspections have changed. Business consultant, Nicki Rowland gives an insight into the main failings with inspections at present and the subsequent challenges faced by practice managers.

What you'll hear today:

• How the CQC inspection has changed and what the new regime means 
• Why and how the dental team are expected to work within an 'executive' capacity 
• Details of the main failings within current inspections 
• The struggles practice managers are facing within compliance. 

Don't miss this episode of Bodcast with the President of ADAM and Practice Manager, Lisa Bainham. In it, Lisa shares some of the key challenges she's faced as a practice manager and how she has worked to overcome these, as well as providing insight into the key influences within the dental industry which impact upon practice managers. 

What you'll hear today:

• The key challenges facing practice manager in their role and how to overcome these
• Insight into the key influences within the sector that are having an impact upon practice managers
• How Lisa has balances the increasing pressures of compliance in her role as a practice manager 
• Lisa shares her experiences of balancing her role as President of ADAM and working as a practice manager. 

Don't miss the latest episode of Bodcast with Sheila Scott! In this episode, hosted by Zoe Close, Sheila talks about the use of 'bad' language in dental practices and provides her advice on the type of language you should be using when you're talking to patients.

What you'll hear today:

• Sheila's advice on the types of language which you should avoid using when talking to your patients or when marketing your services
• The importance of using accurate and descriptive language
• Why you should celebrate the achievement of health in your patients.

The office of the CDO called a briefing day last month to bring clarity to what the office is responsible for, what they are focusing on and what they've a achieved so far.

The agenda included:

• Smile4Life
• NHS England structure, responsibilities and relationship to OCDO
• Leading the change
• innovation and improvement
• Digital transformation

Buying a dental practice is one of the biggest decisions that a dentist is likely to make and can be stressful for all parties involved. From choosing the right business model to determining the best location, many personal and legal factors must be carefully taken into consideration before taking the plunge.

There are several burdens and rewards associated with buying a dental practice depending on which route you wish to go down – NHS, private or a mixture of both. This podcast will highlight what essential due diligence dentists should undertake so that they are more likely to achieve their goals and ensure their practice is sustainable and successful in the long-term.

What you'll hear today:

• How to assess the dental practice market
• The pros and cons of buying an NHS practice, a private practice or a mixture of both
• The importance of creating a robust business plan and what level of detail should be in there
• What you should be considering when choosing the location of your dental practice
• How to ensure you choose the right financial lender when purchasing a practice.

If you're considering putting your dental practice on the market, this podcast is a must! Join host Nigel Jones as he catches up with Wesleyan Bank's Raj Patel to gain his expert knowledge and advice on the pros and cons of putting your dental practice on the market.

What you'll hear today:

• Insight into how buoyant the dental practice market is at present
• Key things you should undertake in readiness for putting your practice on the market
• Insight into the common pitfalls you should avoid when selling a practice
• The pros and cons of selling to an individual compared to a corporate firm.

The Office of the Chief Dental Officer England brought together a panel of the leading members of  of NHS England, Public Health England, CQC, BDA, Health Education England, Public Health England and the Department of Health on 12th June 2017, to answer the most asked questions on NHS Dentistry. And you can hear everything that was said in this Bodcast!

Discussion areas covered:

• Contract reform timefarmes
• Starting Well Initiative
• Regulation
• Training
• Employment of the Workforce
• Funding
• Patient outcomes
• Digital working practices

Panel members included:

• Sara Hurley, Chief Dental Officer England
• Janet Clarke, Deputy Chief Dental Officer England
• Eric Rooney, Deputy Chief Dental Officer England
• Mick Armstrong, Chair of BDA and practicing dentist
• Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry CQC
• Nicholas Taylor, Chair of COPDEND and English Dental Deans
• Helen MisCampell, DoH
• Sandra White, National Lead for Dental Public Health in Public Health England
• David Geddes, Department of Primary Care Commissioning in NHS England
• Jonathan Green, Executive Director, Fitness to Practise, GDC
• Ash Patel, Clinical Lead at CDO Office

Listen to this unmissable episode of Bodcast with Simon Thackeray where he shares his personal views on the current situation for NHS dentists and considers what the future might hold in an insightful discussion with host Nigel Jones.

What you'll hear today:

• Simon's sense of the current state of affairs for NHS dentists
• Simon's views on the impact of rising costs and the increase pressures on NHS dentists
• A consideration of the impact of the time pressures felt by those working within NHS dentistry
• Simon's understanding of the current state of play with the reform program
• An explanation of the career path for associates dentists towards practice ownership.

Gain a greater understanding on how you can successfully liaise with NHS England on legal aspects related to running your dental practice in this episode of Bodcast. Host Nigel Jones is joined by Andrew Lockhart-Mirams, Senior Partner at Lockharts Solicitors, who shares his invaluable advice.

What you'll hear today:

• An insight into claw backs and key trends relating to this
• Changes to the way the Local Area Teams (LATs) are handling contract changes
• Key things to consider when facing a breach or remedial notice
• A greater understanding of how to go about challenging a termination notice
• Guidance on the issues that can arise with regard to the performers list
• Obtaining support when put into ‘special measures’ by the CQC.