The Business of Dentistry Podcast

Simon Tucker and Les Jones talk about a selection of low or no-cost ideas that are easy to implement in practice to help you start increasing your income immediately. They also shine a light on areas where opportunities to increase sales are being missed.

What you’ll hear today:

• The principal behind the 10% push explained
• Advice for generating ideas in your practice to increase income
• Reasons why many practices miss the opportunity to increase sales

Sheila Scott offers expert advice on how to ‘direct, guide influence and motivate’ others to higher standards of behaviour and performance in this episode of Bodcast. She offers a framework to help you have the right conversations with your team so you can address and alter negative behaviours without conflict.

What you’ll hear today:

• Where to begin when speaking to team members about their behaviour
• Practical ways to develop your leadership skills
• How to motivate team members to achieve more for the business
• The importance of constructive, motivational feedback and how you deliver it your team

Ashley Latter and Chris Barrow ‘step into’ the patient journey and focus on six instances which are vital to either attracting a new patient, or keeping the ones you have. Referring to these instances as ‘the moments of truth’, they offer a range of ways to help you improve these areas within your patient journey.

What you’ll hear today:

• 36 practical, easy to implement ideas for improving the patient experience
• Common mistakes that practices make during the patient journey
• Advice for steps that can be taken immediately to make improvements.

Award winning Practice Director, Lesley Morgan-Barlow talks to Zoe Close about team motivation. Drawing on more than 7 years of experience of running a dental practice, she looks at the importance of strong leadership and the benefits of outlining clear business goals to all the team. She offers easy to implement advice on encouraging team members and illustrates things many practice managers do which actually have a demotivating effect.

What you’ll hear today:

• Factors to consider when trying to encourage your team to work together
• The different ways success can be rewarded
• Tips for motivating and encouraging less enthusiastic team members
• Key factors that can actually demotivate teams and how to avoid them.

In this edition of Bodcast Zoe Close speaks to HR and Employment law specialist Sarah Buxton and asks her to explain the three different types of employment status – employee, worker and self-employed. Sarah also details the protections and the risks of the three and looks at the importance of contract issue and revision.

Today you will hear:

• Detailed explanations about the three types of employment status
• The types of claims that a self-employed person can make
• What a practice owner can do to protect themselves
• Clarification about the concept of patients ‘belonging’ to a practice

In today’s Bodcast Shelia Scott,  Nicki Rowland and Sarah Buxton  discuss the best ways for practices to avoid employment law issues and CQC failures by recognising the importance of staff training and communication. They offer a range of practical advice on how to tackle poor performance, attitude or behaviour and an insight into why some dental practices are failing their CQC.

What you’ll hear today:

• Advice for setting clear expectations of standards of behaviour for your team
• Tips for starting difficult conversations with team members
• Insights into why practices sometimes fail their CQC inspections
• Using the CQC expectations to become ‘well lead’ practices and how you can evidence this

Listen to this episode of Bodcast to gain a greater understanding of how CQC inspections have changed. Business consultant, Nicki Rowland gives an insight into the main failings with inspections at present and the subsequent challenges faced by practice managers.

What you'll hear today:

• How the CQC inspection has changed and what the new regime means 
• Why and how the dental team are expected to work within an 'executive' capacity 
• Details of the main failings within current inspections 
• The struggles practice managers are facing within compliance. 

Don't miss this episode of Bodcast with the President of ADAM and Practice Manager, Lisa Bainham. In it, Lisa shares some of the key challenges she's faced as a practice manager and how she has worked to overcome these, as well as providing insight into the key influences within the dental industry which impact upon practice managers. 

What you'll hear today:

• The key challenges facing practice manager in their role and how to overcome these
• Insight into the key influences within the sector that are having an impact upon practice managers
• How Lisa has balances the increasing pressures of compliance in her role as a practice manager 
• Lisa shares her experiences of balancing her role as President of ADAM and working as a practice manager. 

Don't miss the latest episode of Bodcast with Sheila Scott! In this episode, hosted by Zoe Close, Sheila talks about the use of 'bad' language in dental practices and provides her advice on the type of language you should be using when you're talking to patients.

What you'll hear today:

• Sheila's advice on the types of language which you should avoid using when talking to your patients or when marketing your services
• The importance of using accurate and descriptive language
• Why you should celebrate the achievement of health in your patients.

The office of the CDO called a briefing day last month to bring clarity to what the office is responsible for, what they are focusing on and what they've a achieved so far.

The agenda included:

• Smile4Life
• NHS England structure, responsibilities and relationship to OCDO
• Leading the change
• innovation and improvement
• Digital transformation