The Business of Dentistry Podcast

Michael Bentley talks about the road to recovery for dental practices as we welcome the team and patients back.

Michael details some of the less talked about subjects ahead of reopening.

 What you’ll hear:

• The importance of virtual communication to maximise practice productivity
• How will PPE affect day to day consultations
• How to prepare for virtual communication and consultations
• What stages of triage to expect

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 4th June 2020

Before he joined Practice Plan and as a Regional Support Manager, Matt Hadman was a practice manager. Today he shares some points you may want to consider to facilitate a successful reopening as COVID-19 lockdown restrictions are eased.

What you’ll hear:

• Bringing the team back to work and furlough scheme usage
• How and what to communicate with the team and patients
• What changes will need to be in place –systems and processes
• The importance of diary zoning

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team

Recorded on 1st June 2020

Chris Barrow talks about putting plans in place ahead of first phase of reopening.

Whilst a definitive return to work date has not yet been issued but many feeling this is imminent, Chris details of some considerations to take into account.

What you’ll hear today:

• What is phase I of return to work going to look like from the perspective of a patient
• How this perspective differs from that of team members
• What changes can be expected in the patient journey going forward
• What is minimal attendance dentistry (MAD).

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

Recorded on 20^th May 2020

Ashley Latter talks about what you can be doing right now amid COVID-19 lockdown ahead of current restrictions being lifted. With practical tips and advice, he highlights the importance of utilising this time wisely ahead of reopening post-lockdown.

What you’ll hear today:

• How to create COVID-19 maintenance checklists
• What to include in your re-opening preparation
• How to identify tasks by viewing your practice objectively

Who should listen:

• All practice owners and managers.

Recorded on 4th May 2020

Les Jones talks to industry expert, Ros Keeton, Chair of the BDA Benevolent Fund on how they continue to help dental professionals with their personal finances.

This support is invaluable to many through the current crisis, with 6 months of usual contact received in the first 6 weeks of lockdown. Offering a range of practical support this is a great aide for those who are unaware of the resource available and the charitable help they are providing.

What you’ll hear today: 

• Who are the BDA Benevolent Fund
• What support do they provide
• How to access this support

Who should listen:

• All dental professionals.

Recorded on 30th April 2020

Les Jones talks to Jude Jennison about leading through uncertainty as lockdown continues.

Jude has been working with uncertainty all her life and understands the anxiety that this can cause. With numerous years experience she now explains some key tips on how to navigate our way through these challenging times as leaders.

What you’ll hear today:

• Understanding the different experiences through lockdown and COVID-19 coping mechanisms - tackling social isolation, lack of freedom, grief and loss
• How to recognise lockdown stress and balancing your time
• How to embrace change to manage the fear of the unknown
• How to identify how your team are dealing with uncertainty.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

Recorded on 24th April 2020

Richard Collard is joined by Matt Hadman and Zoe Wray to discuss communication with your team, plan patients and diary zoning. 

What you’ll hear today:

• What does the short and long term future look like
• Finding new ways of communicating - how and what to communicate
• Planning and diary zoning - what is important
• Implementation of new systems - what will assist in efficient practice re-opening.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

Recorded 8th April 2020

Les Jones talks to Shaz Memon about COVID-19 business survival planning.

After the success of his sell out book, Instagram for Dentists, Shaz shares his insights to support dental practices in navigating through this difficult period.

What you’ll hear today:

• How to improve current systems - how to analyse this with the whole team
• How to become a stronger practice - viewing your practice from a different perspective
• Tips to improve your Instagram page - what content to include
• How to gain more of the right followers - who to follow, posting frequency.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

Recorded on 17th April 2020

Les Jones talks to Andy Elwood about mental health within dentistry during COVID-19.

With considerable experience after serving 20 years with the emergency services, Andy shares the importance of mental health, particularly during the current crisis, and how we can talk about this.

What you’ll hear today:

• What are the key challenges dentists are having to deal with
• Who is affected
• Tools to support overall health - physical, mental and communication
• How to get your 5-a-day for mental well-being.

Who should listen:

• All dental professionals.

Recorded on 7th April 2020