The Business of Dentistry Podcast

Aemelia Wright talks to Tracy Pound as cyber criminals continue to seek to exploit human or security vulnerabilities in order to steal passwords, data or money directly.

Tracy shares her insights on the types of cybercrime at present, how to identify and protect yourself from this increasing problem.

What you’ll hear today:

• Has the risk of cybercrime increased since COVID-19
• Are there any particular scams that emerged during this time
• How can people and businesses protect themselves from these
• What are the key signs that can help identifying cybercrime
• What action should victims take if they fall for a scam.

Who should listen:

• All dental professionals.

*Recorded on 26^th August 2020

Listen back to episode three of Inside Out: NHS Dentistry Discussed...

In the third edition of this series of webinars, Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Martin Woodrow, the Chief Executive Officer of the British Dental Association (BDA). Listen back as they discuss Martin’s experience with contract negotiation and the activity happening within the BDA over the past five months. 

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

Recorded on 3rd September 2020

Chloe Edwards talks to Amber Ojak abouth the effect that COVID-19 has had on dental hygienists and therapists.

As practices continue to reopen and increase treatments Amber details the importance of how these roles can assist and add value.

What you’ll hear today:

• What impact do you think lockdown has had on hygienists and therapists as a group

• While practices are unable to carry out non-AGPs, what other ways can hygienists and therapists be utilised to keep providing value to the practice and serving patients

• What, if any, long-lasting consequence may this have on the role and scope of hygienists and therapists

• Do you foresee oral hygiene education becoming more and more important now, and how big a role can hygienists and therapists play in this

• What advice do you have for practice owners when it comes to bringing back their hygienists and therapists and for those returning to ‘normal’ duties or finally coming back to the practice, as well.

Who should listen:

• All dental professionals.

*Recorded on 17th August 2020

Fern Lloyd, Videographer, talks to Ashley Latter, Dental Business Coach, about the importance of customer service in the post lockdown world and the dos and don'ts to getting it right.

What you’ll hear:

• Is getting customer service right more important now than ever
• What does customer service look like in the post-lockdown world
• What key things should practices now be doing to ensure they are delivering excellent customer service
• What extra services could be offered
• What should be avoided at all costs.

Who should listen:

• All dental professionals.

Listen back to episode two of Inside Out: NHS Dentistry Discussed...

Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Nishma Sharma, a practising dentist working as a clinical advisor for NHS England and clinical leadership manager for the Office of the Chief Dental Officer. During the conversation they reflect on the last few months, response to the COVID-19 crisis and what the future holds for NHS dentistry.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

Recorded on 19th August 2020

Catch-up on episode one of Inside Out: NHS Dentistry Discussed...

Nigel Jones, Practice Plan Sales and Marketing Director, talks to Eddie Crouch, Vice Chair of the British Dental Association (BDA) Principal Executive Committee, about the big issues that matter in NHS dentistry today! Eddie talks about the recent BDA cyberattack, the support made available for dentists throughout the pandemic and what the future looks like for the profession.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

Recorded on 12th August 2020

Les Jones catches up with Simon Thackeray as he settles into his eighth week of welcoming patients back.

Simon shares some insights into how life has been back in the practice since we last spoke to him and what challenges and/or positives have been experienced in that time.

What you’ll hear:

• Has the supply, cost and working with PPE changed 
• How have patients responded to the use of PPE
• Is there any additional equipment needed/purchased
• Has capacity and/or enquiries increased in recent weeks
• How has fallow affected practice productivity and patient expectations.

Who should listen:

• All dental professionals.

*Recorded on 4th August 2020

Donna Hall talks to Suresh Govind about the realities of being back in practice post COVID-19.

Suresh shares his views on the changes in his work life since the doors have reopened and how he and his team are adapting to the new ways of working.

What you’ll hear today:

• How have you adapted to the many changes in practice
• How has having a membership plan helped during lockdown
• Are there any changes that would become permanent
• What are the long term positives and challenges going forward.

Who should listen:

• All dental professionals.

Recorded on 24^th July 2020

Nigel Jones talks to Sarah Buxton about challenges and changes for employees and employers post lockdown.

Sarah shares details about the recent employment law changes, hot topics currently being queried and new barriers that the team may face when returning to work.

What you’ll hear today:

• How has lockdown changed the working landscape
• What have been the implications of the rapid change in legislation/guidance
• What do employers need to be thinking about going forward
• How to deal with employee childcare issues and anxiety when returning to work.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 22^nd July 2020