The Business of Dentistry Podcast

Les Jones catches up with Simon Thackeray as he settles into his eighth week of welcoming patients back.

Simon shares some insights into how life has been back in the practice since we last spoke to him and what challenges and/or positives have been experienced in that time.

What you’ll hear:

• Has the supply, cost and working with PPE changed 
• How have patients responded to the use of PPE
• Is there any additional equipment needed/purchased
• Has capacity and/or enquiries increased in recent weeks
• How has fallow affected practice productivity and patient expectations.

Who should listen:

• All dental professionals.

*Recorded on 4th August 2020

Donna Hall talks to Suresh Govind about the realities of being back in practice post COVID-19.

Suresh shares his views on the changes in his work life since the doors have reopened and how he and his team are adapting to the new ways of working.

What you’ll hear today:

• How have you adapted to the many changes in practice
• How has having a membership plan helped during lockdown
• Are there any changes that would become permanent
• What are the long term positives and challenges going forward.

Who should listen:

• All dental professionals.

Recorded on 24^th July 2020

Nigel Jones talks to Sarah Buxton about challenges and changes for employees and employers post lockdown.

Sarah shares details about the recent employment law changes, hot topics currently being queried and new barriers that the team may face when returning to work.

What you’ll hear today:

• How has lockdown changed the working landscape
• What have been the implications of the rapid change in legislation/guidance
• What do employers need to be thinking about going forward
• How to deal with employee childcare issues and anxiety when returning to work.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 22^nd July 2020

Matt Hadman talks to Lisa Bainham about reopening and the new ways of working as a Practice Manager.

Lisa talks about the benefits of having a plan for patients and practices throughout COVID-19 and the changes that have been implemented since the doors have reopened.

What you’ll hear today:

• How does it feel to be back in practice
• What does a day in practice currently look like
• What are the challenges for the dental profession going forward
• What to think about when introducing a plan.

Who should listen:

• All dental professionals.

*Recorded on 15^th July 2020

Les Jones talks to Chris Barrow about what the changes we have seen post COVID-19 and how they have affected dental practices as they settle into a new way of working.

Chris shares his insights on the challenges faced to date and what we learnings we can take from the last few months for the future.

What you’ll hear today:

• What are the main concerns from dental practices
• Is the digital patient journey here to stay
• What positive changes have been inspired from the last few months
• What are the key actions and challenges for practices going forward.

Who should listen:

• All dental professionals.

*Recorded on 16^th July 2020

Michelle Hardy, Regional Support Manager, talks to Helen Bodsworth about what has happened since reopening the doors as a Practice Manager.

With so many changes in the ways of working as practices reopen, we hear about how these have affected the team and patients.

What you’ll hear:

• What has happened regarding returning to work for the team
• How PPE and fallow has changed ways of working
• How has patient prioritisation been implemented
• How have patients reacted to returning to the practice
• What have been the biggest challenges since reopening.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 10^th July 2020

Guy Deeming talks to Richard Scarborough about how consultations have changed as the recent pandemic has accelerated the speed in which we transition into virtual consultations.

Guy talks about how to adapt to new ways of working and changing standard operating procedures to meet patients needs.

What you’ll hear:

• How to transition to a more digital business model
• Positive patient, community and branding perception
• How online services assist patient needs and safety
• How has the quality of service and engagement changed with virtual consultations

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

Recorded on 1st July 2020

Deborah Bell talks to Faye Donald about the challenges faced through COVID-19 and the impact on dental hygienists.

Faye shares some insights on the main fears being expressed throughout the hygienist community about the return to work and their future adaption.

What you’ll hear:

• About the Facebook group ‘Dental Ninjas’
• How forums and webinars helped to pass the time during lockdown
• The reality of returning to work and potential adaptions for the future

Who should listen:

• All dental professionals.

Recorded on 2^nd July 2020

Sarah Barnard talks to Pat Langley about the challenges faced through COVID-19 and the continual support that Apolline are providing.

Pat shares some insights on the main questions being asked throughout the dental community and guidance and clarity that can be found to assist practices reopening.

What you’ll hear:

• What have been the top three questions regarding reopening
• What are the correct SOP’s that should be followed
• What are the changes in the patient journey
• How are teams/staff reacting to returning to work.

Who should listen:

• All dental professionals

Recorded on 25^th June 2020