The Business of Dentistry Podcast

Nigel Jones talks to Sarah Buxton about updated challenges and changes for employees and employers at this time.

Sarah shares advice on employment law for dental practices, hot topics currently being discussed and considerations for the future.

What you’ll hear today:

• What advice is there for practices taking the opportunity to reorganise their practice 
• What do practice owners need to consider if changing the duties of members of the team as part of any reorganisation
• What should practice owners be aware of when recruiting or staff leaving during this time
• Should there be any additional considerations for staff returning from furlough.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 15th September 2020

Listen back to episode four of ‘Inside Out: NHS Dentistry Discussed’...

Nigel Jones, Practice Plan Sales and Marketing Director, talks to Ian Redfearn, Owner of Dentistry for All, a prototype A practice in Nelson. You'll hear what life has been like for an NHS dentist during the COVID-19 pandemic, his experience of running a prototype practice and what his thoughts are about the future of NHS dentistry.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

*Recorded on 17th September 2020

Aemelia Wright talks to Hani Mostafa, Principal Dentist at Gallery Dental about current PPE being used in his practice.

Rather than FFP3 masks Hani currently uses PAPR hoods and details the differences he has encountered from installation to usage with the team.

What you’ll hear today:

• What exactly is a PAPR hood
• What are the main benefits to clinicians and the business
• How have PAPR hoods been welcomed by the team
• How does the filtration system work in a medical environment
• What do levels of PPE worn within a dental environment look like going forward.
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Who should listen:

• All dental professionals.

*Recorded on 4^th September 2020

Ian Eslick talks to Edd Jones of C&E Consult about the financial impact COVID-19 on dental practices.

Edd shares his thoughts on how this has changed the ways of working and what positive changes can be made for the future.

What you’ll hear today:

• How has the COVID-19 scenario affected Dental Practice finances generally
• Is the approach to financial management & analysis more of a focus for practice owners now
• What can Practice owners do differently going forwards, to help them become more sustainable and financially successful.

Who should listen:

• Practice Owners and Managers.

*Recorded on 9^th September 2020

Aemelia Wright talks to Tracy Pound as cyber criminals continue to seek to exploit human or security vulnerabilities in order to steal passwords, data or money directly.

Tracy shares her insights on the types of cybercrime at present, how to identify and protect yourself from this increasing problem.

What you’ll hear today:

• Has the risk of cybercrime increased since COVID-19
• Are there any particular scams that emerged during this time
• How can people and businesses protect themselves from these
• What are the key signs that can help identifying cybercrime
• What action should victims take if they fall for a scam.

Who should listen:

• All dental professionals.

*Recorded on 26^th August 2020

Listen back to episode three of Inside Out: NHS Dentistry Discussed...

In the third edition of this series of webinars, Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Martin Woodrow, the Chief Executive Officer of the British Dental Association (BDA). Listen back as they discuss Martin’s experience with contract negotiation and the activity happening within the BDA over the past five months. 

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

Recorded on 3rd September 2020

Chloe Edwards talks to Amber Ojak abouth the effect that COVID-19 has had on dental hygienists and therapists.

As practices continue to reopen and increase treatments Amber details the importance of how these roles can assist and add value.

What you’ll hear today:

• What impact do you think lockdown has had on hygienists and therapists as a group

• While practices are unable to carry out non-AGPs, what other ways can hygienists and therapists be utilised to keep providing value to the practice and serving patients

• What, if any, long-lasting consequence may this have on the role and scope of hygienists and therapists

• Do you foresee oral hygiene education becoming more and more important now, and how big a role can hygienists and therapists play in this

• What advice do you have for practice owners when it comes to bringing back their hygienists and therapists and for those returning to ‘normal’ duties or finally coming back to the practice, as well.

Who should listen:

• All dental professionals.

*Recorded on 17th August 2020

Fern Lloyd, Videographer, talks to Ashley Latter, Dental Business Coach, about the importance of customer service in the post lockdown world and the dos and don'ts to getting it right.

What you’ll hear:

• Is getting customer service right more important now than ever
• What does customer service look like in the post-lockdown world
• What key things should practices now be doing to ensure they are delivering excellent customer service
• What extra services could be offered
• What should be avoided at all costs.

Who should listen:

• All dental professionals.

Listen back to episode two of Inside Out: NHS Dentistry Discussed...

Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Nishma Sharma, a practising dentist working as a clinical advisor for NHS England and clinical leadership manager for the Office of the Chief Dental Officer. During the conversation they reflect on the last few months, response to the COVID-19 crisis and what the future holds for NHS dentistry.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

Recorded on 19th August 2020

Catch-up on episode one of Inside Out: NHS Dentistry Discussed...

Nigel Jones, Practice Plan Sales and Marketing Director, talks to Eddie Crouch, Vice Chair of the British Dental Association (BDA) Principal Executive Committee, about the big issues that matter in NHS dentistry today! Eddie talks about the recent BDA cyberattack, the support made available for dentists throughout the pandemic and what the future looks like for the profession.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

Recorded on 12th August 2020