The Business of Dentistry Podcast

Lynne Clark, Regional Support Manager, shares tips on identifying and managing stress in the workplace during these difficult times.

What you’ll hear:

• What causes stress in the workplace
• How can this be managed effectively
• How can you ensure you looking after your mental well-being
• Who is affected by stress.

Who should listen:

• All dental professionals.

Matt Hadman, Business Support Manager at Practice Plan talks through the benefits of diary zoning. 

Matt shares his insights into how this works in practice and the key areas of focus to introduce this to the team and patients.

What you’ll hear:

• What diaries can be 'zoned'
• What are the key benefits
• How to bring the team on board 
• Who needs to lead to ensure successful diary zoning
• How long will it take to implement
• Where to start when introducing this to the practice.

Who should listen:

• Practice owners and managers.

Catch-up on episode five of Inside Out: NHS Dentistry Discussed…

Nigel Jones, Practice Plan Sales and Marketing Director, talks to John Renshaw, who has been a major player in dental politics for 50 years and was Chairman of the British Dental Association from 2000 to 2006. He now works part time in private practice.

Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

*Recorded on 7th October September 2020

Simon Thackeray talks to Les Jones in part three of our ‘Life back in practice’ series.

Simon shares his updates on how he and the team are adapting to the new ways of working, the challenges faced in doing this and how the team are coping as the pandemic continues.

What you’ll hear:

• How Simon’s practice is coping with clearing the backlog and getting patients back in for routine appointments
• What do capacity levels look like compared to a few weeks ago
• How are hygienists being utilised with revised SOP’s
• Will the end of furlough affect the practice
• How has the team been affected, personally and/or professionally, by COVID-19.

Who should listen:

• Practice owners and managers.

*Recorded on 18^th September 2020

Nigel Jones, Sales and Marketing Director at Practice Plan Group, talks to Ian Mills, Dean of the FGDP and Trustee of the College of General Dentistry, about SDCEP reports, the issue of fallow time and the creation of the new fallow time calculator.

This NEW Fallow Time Calculator has been launched allowing practices to determine, justify and record the appropriate fallow period needed after each aerosol-generating procedure. This sophisticated but simple tool, which is FREE to the whole dental team, will enable practices to optimise productivity in a regulated way, that’s safe for both the patients and team.

Barry Oulton, dentist and communication expert, talks about the importance of communication during these changing times. He explains how to recognise areas of focus for the dental team and practice.

What you’ll hear:

• The importance of good communication
• How to enhance every touchpoint with customers
• Restrictions to communication from PPE
• Where to improve the patient journey outside of an AGP appointment
• Maximise patient confidence through team training on language skills

Who should listen:

• Anyone in practice who communicates with a patient
• Dentists who want to develop good relationships with their patients
• Team members wanting to communicate better with colleagues

Nigel Jones talks to Sarah Buxton about updated challenges and changes for employees and employers at this time.

Sarah shares advice on employment law for dental practices, hot topics currently being discussed and considerations for the future.

What you’ll hear today:

• What advice is there for practices taking the opportunity to reorganise their practice 
• What do practice owners need to consider if changing the duties of members of the team as part of any reorganisation
• What should practice owners be aware of when recruiting or staff leaving during this time
• Should there be any additional considerations for staff returning from furlough.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 15th September 2020

Listen back to episode four of ‘Inside Out: NHS Dentistry Discussed’...

Nigel Jones, Practice Plan Sales and Marketing Director, talks to Ian Redfearn, Owner of Dentistry for All, a prototype A practice in Nelson. You'll hear what life has been like for an NHS dentist during the COVID-19 pandemic, his experience of running a prototype practice and what his thoughts are about the future of NHS dentistry.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

*Recorded on 17th September 2020

Aemelia Wright talks to Hani Mostafa, Principal Dentist at Gallery Dental about current PPE being used in his practice.

Rather than FFP3 masks Hani currently uses PAPR hoods and details the differences he has encountered from installation to usage with the team.

What you’ll hear today:

• What exactly is a PAPR hood
• What are the main benefits to clinicians and the business
• How have PAPR hoods been welcomed by the team
• How does the filtration system work in a medical environment
• What do levels of PPE worn within a dental environment look like going forward.
•  

Who should listen:

• All dental professionals.

*Recorded on 4^th September 2020

Ian Eslick talks to Edd Jones of C&E Consult about the financial impact COVID-19 on dental practices.

Edd shares his thoughts on how this has changed the ways of working and what positive changes can be made for the future.

What you’ll hear today:

• How has the COVID-19 scenario affected Dental Practice finances generally
• Is the approach to financial management & analysis more of a focus for practice owners now
• What can Practice owners do differently going forwards, to help them become more sustainable and financially successful.

Who should listen:

• Practice Owners and Managers.

*Recorded on 9^th September 2020