The Business of Dentistry Podcast

Nicki Rowland introduces the first in the five-part series of 'The 5 R's of Recovery'.

Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on 'regroup'.

What you’ll hear:

• What is regrouping and why is it so important
• Why is building a robust practice culture so crucial particularly at this time
• How building a great reputation will sustain businesses against future adversity. 

Who should listen:

• All dental professionals.

Listen back to Nigel Jones, Practice Plan Sales and Marketing Director, in conversation with Mohammed Samad, a Practice Owner based in Glasgow and Founding Chair of the Scottish Dental Practice Owners group (SDPO), and Louise Bone, Practice Plan Regional Support Manager. They’ll be discussing the big issues, changes and talking points that are affecting NHS dentistry in Scotland.

What you’ll hear:
•What’s happening in Scotland in relation to the COVID-19 pandemic and the way the profession are feeling
•Responses to the announcement that NHS dental services are returning across the country in November
•Predictions on the financial sustainability of NHS practices over the next few months and what the future holds.

Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes!

*Recorded on 5th November 2020

Catch-up on episode six of Inside Out: NHS Dentistry Discussed…

Nigel Jones, Practice Plan Sales and Marketing Director, talks to John Milne, the Senior National Dental Adviser to the Care Quality Commission (CQC) and a practising dentist based in Wakefield.

What you’ll hear:
• Views on how the current pandemic is impacting the dental profession and if it will be a catalyst for change
• The CQC’s approach to the COVID-19 crisis
• Key learnings from the contract reform to date and predictions for the future of NHS dentistry.

Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes!

*Recorded on 3rd November 2020

Lynne Clark, Regional Support Manager, shares tips on identifying and managing stress in the workplace during these difficult times.

What you’ll hear:

• What causes stress in the workplace
• How can this be managed effectively
• How can you ensure you looking after your mental well-being
• Who is affected by stress.

Who should listen:

• All dental professionals.

Matt Hadman, Business Support Manager at Practice Plan talks through the benefits of diary zoning. 

Matt shares his insights into how this works in practice and the key areas of focus to introduce this to the team and patients.

What you’ll hear:

• What diaries can be 'zoned'
• What are the key benefits
• How to bring the team on board 
• Who needs to lead to ensure successful diary zoning
• How long will it take to implement
• Where to start when introducing this to the practice.

Who should listen:

• Practice owners and managers.

Catch-up on episode five of Inside Out: NHS Dentistry Discussed…

Nigel Jones, Practice Plan Sales and Marketing Director, talks to John Renshaw, who has been a major player in dental politics for 50 years and was Chairman of the British Dental Association from 2000 to 2006. He now works part time in private practice.

Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes! 

*Recorded on 7th October September 2020

Simon Thackeray talks to Les Jones in part three of our ‘Life back in practice’ series.

Simon shares his updates on how he and the team are adapting to the new ways of working, the challenges faced in doing this and how the team are coping as the pandemic continues.

What you’ll hear:

• How Simon’s practice is coping with clearing the backlog and getting patients back in for routine appointments
• What do capacity levels look like compared to a few weeks ago
• How are hygienists being utilised with revised SOP’s
• Will the end of furlough affect the practice
• How has the team been affected, personally and/or professionally, by COVID-19.

Who should listen:

• Practice owners and managers.

*Recorded on 18^th September 2020

Nigel Jones, Sales and Marketing Director at Practice Plan Group, talks to Ian Mills, Dean of the FGDP and Trustee of the College of General Dentistry, about SDCEP reports, the issue of fallow time and the creation of the new fallow time calculator.

This NEW Fallow Time Calculator has been launched allowing practices to determine, justify and record the appropriate fallow period needed after each aerosol-generating procedure. This sophisticated but simple tool, which is FREE to the whole dental team, will enable practices to optimise productivity in a regulated way, that’s safe for both the patients and team.

Barry Oulton, dentist and communication expert, talks about the importance of communication during these changing times. He explains how to recognise areas of focus for the dental team and practice.

What you’ll hear:

• The importance of good communication
• How to enhance every touchpoint with customers
• Restrictions to communication from PPE
• Where to improve the patient journey outside of an AGP appointment
• Maximise patient confidence through team training on language skills

Who should listen:

• Anyone in practice who communicates with a patient
• Dentists who want to develop good relationships with their patients
• Team members wanting to communicate better with colleagues

Nigel Jones talks to Sarah Buxton about updated challenges and changes for employees and employers at this time.

Sarah shares advice on employment law for dental practices, hot topics currently being discussed and considerations for the future.

What you’ll hear today:

• What advice is there for practices taking the opportunity to reorganise their practice 
• What do practice owners need to consider if changing the duties of members of the team as part of any reorganisation
• What should practice owners be aware of when recruiting or staff leaving during this time
• Should there be any additional considerations for staff returning from furlough.

Who should listen:

• Practice Owners and Managers
• Anyone who leads a team.

*Recorded on 15th September 2020