The Business of Dentistry Podcast

The first episode in our new Bodcast mini-series focusing on life stories, Nicola Gresty, Area Manager at Practice Plan Group is joined by Lisa Bainham, Practice Manager at The Old Surgery Dental Practice where they discuss both their careers in the dental industry and how they got to where they are today.

What you’ll hear:

• How they both started their careers in the dental industry
• The challenges they faced and how they overcame them
• Advice for anyone starting out in the dental industry

Who should listen:

• Dental Nurses
• Receptionists
• Practice Managers

Michelle Hardy, Sales Support Manager at Practice Plan Group shares her top tips for getting more patients on your membership plan.

What you’ll hear:

• The importance of having an action plan and setting targets
• The role of the full team in discussing the membership plan
• Sharing your vision and goals with the whole team
• Example of income from one additional patient on plan per day

Who should listen:

• Practice owners and managers with a membership plan in place

Jeremy Cooper, Founder of Confidental joins us in this latest BoDcast to share details of who Confidental are and the service they provide.

What you’ll hear:

• How was Confidental founded and what this service provides

• How many calls Confidental take in an average month

• Advice for dental professionals struggling with their mental health and apprehensive about using this helpline

Who should listen:

• All dental professionals.

Practice Plan regular, Chris Barrow, joins us in our latest episode of BoDcast.

Here Chris shares his thoughts on starting 2021 amid another lockdown and how to approach this ‘COVID-19 marathon’ with a much-needed positive outlook.

Who should listen:

• All dental professionals.

Listen back to Inside Out: NHS Dentistry Discussed...

Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Eddie Crouch, Chair of the British Dental Association's Principal Executive Committee. During the conversation Nigel and Eddie reflect on the tumultuous goings-on of 2020 and how the Covid-19 pandemic has impacted NHS dentistry. They discuss the proposed NHS contract reform and how the industry is coping and responding. Looking ahead to 2021, Nigel and Eddie share their predictions for what is on the horizon, along with other topics being talked about in the industry right now.

Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to listen back to previous episodes! 

*Recorded on 27th January 2021

In the second BoDcast from Johanna Hooper she shares her insights into leadership types, how these can impact on the team and engagement styles to optimise team performance.

What you’ll hear:

• What are there common leadership types and do they translate across multiple industries

• What are the positives and how should a practice leader build upon these for a better work setting

• What are the pitfalls of certain leadership types that might adversely impact the team and how this can be improved

• How a practice leader can engage more to get the best performance from their team.

Who should listen:

• All dental professionals.

Having left 2020 behind, many are now struggling with the tightened restrictions and the January lockdown, and the effect on their personal lives.

Johanna Hooper shares her insights on how this can affect the team and provides some advice on how practice leaders can help manage the resulting stress that may impact the working environment.

What you’ll hear:

• How can practice leaders support their team with the stress and help reduce the impact on performance in work

• How can leaders overcome the stress for themselves and for their remaining team

• How can leaders support team members to reduce stress related absence happening

• Coping mechanisms that can be introduced to help team members facing a higher workload.

Who should listen:

• All dental professionals.

Following on the from the previous episodes of The Five R’s of Recovery BoDcasts, Andy McLachlan talks to Aemelia Wright about ‘Resilience’ in the final of this five part series.

Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on what resilience in practice looks like and why this is important.

What you’ll hear:

• When we use the word resilience In the workplace what does that mean

• What are the key benefits of an individual creating more resilience

• How can we recognise low resilience and what can we do about it.

Who should listen:

• All dental professionals.

Nicola Samuels, Deputy Director of Outreach at Chester and District Samaritans shares details about the history of the charity, how you can identify ways of helping yourself and/or others and what services can be accessed.

What you’ll hear:

• Who are the Samaritans
• How does this work help
• How do I know if I'm a good listener
• What do Samaritans offer.

Who should listen:

• All dental professionals.

Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland. You can access details of the services provided, donate or volunteer through their website https://www.samaritans.org/.

Nicki Rowland introduces the fourth in the five-part series of 'The 5 R's of Recovery'.

Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on 'resolve'.

What you’ll hear:

• Why it is so important to retrain your team right now
• How do you identify skill gaps
• How does training empower team members.

Who should listen:

• All dental professionals.

Full details of the CERTIFICATE IN BUSINESS RECOVERY (The 5 R's of Recovery) are available here.