70.6K
Downloads
395
Episodes
Bodcast - delivers you expert advice on how to make your dental practice a more profitable and sustainable business. Featuring interviews with key industry figures, hints and tips on a variety of subjects from wellbeing in dentistry to analysis of the dental landscape, along with real-life experiences of dental teams, there’s plenty to intrigue, inform and entertain.
Episodes
Monday Apr 09, 2018
Monday Apr 09, 2018
What can happen if pushing the objectives of the practice take priority over listening to what the patients want? Les Jones explains….
What you’ll hear:
- How your team are your brand as far as the customer is concerned.
- The dangers of not listening to and understanding your patients’ needs.
- The extended impact one instance of poor customer service can have.
Who should listen:
- Practice owners and Mangers.
- Team leaders.
- Anyone responsible for staff training.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.