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Bodcast - delivers you expert advice on how to make your dental practice a more profitable and sustainable business. Featuring interviews with key industry figures, hints and tips on a variety of subjects from wellbeing in dentistry to analysis of the dental landscape, along with real-life experiences of dental teams, there’s plenty to intrigue, inform and entertain.
Episodes
Sunday Mar 03, 2019
Sunday Mar 03, 2019
Les Jones discusses the possibility that your patients see things differently to you when it comes to the ‘little things’ you’ve learned to live with in practice. He talks about the potential damage this could be doing to your business and how to address it.
What you’ll hear:
- Examples of things you might be overlooking
- The impact an unresolved issue can have on a patient
- Advice on how to look at your practice as a patient would
- The importance of involving the full team in taking responsibility for resolving issues.
Who should listen:
- Practice managers and team leaders
- Everyone involved in the patient journey.
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